Eric Huddleston
Imperial Home Service
Newnan,GA
29
years of professional experience
Experienced scheduling manager with expertise in workforce scheduling, dispatch coordination, and customer service. Skilled in calendar management, staffing analysis, and scheduling software to keep service teams organized and operations running smoothly.
Work History
Scheduling Manager
17 Years 2 Months- Managed technician schedules for Imperial Home Service customer appointments.
- Rescheduled appointments based on cancellations, delays, and urgent requests.
- Reviewed daily calendars to balance workload across service crews.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Updated scheduling records in home service software and job logs.
- Coordinated dispatch changes with office staff and field teams.
- Confirmed service calls with homeowners by phone and email.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
Loan Officer, Personal Banker
9 Years 9 Months- Advised clients on loan options aligned with Bank of America lending products.
- Reviewed credit reports and financial documents for loan eligibility.
- Prepared loan applications for underwriting review and approval.
- Coordinated with underwriters, processors, and branch teams on loan files.
- Supported customer relationships through responsive communication and loan guidance.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
Education
Continuing Education - Policy And Procedure
- Completed [Subject] Course
- Additional Coursework in [Subject]
Mortgage Finance - Finance
High School Diploma
Skills
Scheduling systems
Calendar organization
Dispatch management
Calendar organization
Staffing evaluation
Client relations
Dispatch management
Timeline
Scheduling Manager
Imperial Home Service
08.2009 - CurrentRead More
Loan Officer, Personal Banker
Bank of America
05.1997 - 02.2007Read More
Bank of America
Continuing Education from Policy And Procedure
Read More
Capstone University
Mortgage Finance from Finance
Read More
Rico Academy
High School Diploma
Read More