Summary
Overview
Work History
Education
Timeline
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Eric Irby

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

TITLE AND REGISTRATION AGENT

CARVANA LLC
01.2020 - Current
  • Performed data entry and other administrative tasks to keep records and files organized and accurate..
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Improved Company Productivity by 30%

Tax Preparer Specialist

Liberty Tax Service
12.2018 - 01.2023
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Analyzed financial records to verify accuracy of tax returns.
  • Managed over 100 customer calls per day

Shift Lead

Walgreens Boots Alliance
05.2016 - 11.2019
  • Trained and mentored new employees to maximize team performance.
  • Increased employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Bachelor of Science - Accounting

Illinois State University
Normal, IL
05.2023

Associate of Arts - Liberal Arts And General Studies

South Suburban College of Cook County
South Holland, IL
05.2020

High School Diploma -

Edward Tilden High School
Chicago, IL
05.2018

Timeline

TITLE AND REGISTRATION AGENT

CARVANA LLC
01.2020 - Current

Tax Preparer Specialist

Liberty Tax Service
12.2018 - 01.2023

Shift Lead

Walgreens Boots Alliance
05.2016 - 11.2019

Bachelor of Science - Accounting

Illinois State University

Associate of Arts - Liberal Arts And General Studies

South Suburban College of Cook County

High School Diploma -

Edward Tilden High School

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Eric Irby