Eric Jackson
Menasha
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Diligent in verbal communication with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
Oneida Golf & Country Club
08.2023 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Managed bar and wait staff.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Cook/Catering Events Lead Bartender
Wisconsin Timber Rattlers
07.2014 - 09.2023
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Bar Manager
The 513
03.2022 - 03.2023
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Plank Rd pub
05.2017 - 05.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Banquet Bartender
RADISSON PAPER VALLEY HOTEL
06.2012 - 03.2021
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Sales associate
West corporation
09.2015 - 05.2017
- Work with clients to learn about their business needs in order to fit them with the best product
- Building relationships with current customers to have them utilize our products full circle
Customer Service Representative
ALTA RESOURCES
10.2013 - 05.2014
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
Education
Associate of Applied Business - Business Management
FOX VALLEY TECHNICAL COLLEGE
APPLETON, WI12-2012
High School Diploma -
MENASHA HIGH
MENASHA, WI06.2009
Skills
- Leadership Skills
- Skilled in Microsoft Office
- Strategic Problem Analysis
- Labor Resource Optimization
- Hygiene Compliance Standards
- Customer Experience Management
- Effective Conflict Resolution
Timeline
Food and Beverage Manager
Oneida Golf & Country Club
08.2023 - Current
Bar Manager
The 513
03.2022 - 03.2023
Bartender
Plank Rd pub
05.2017 - 05.2021
Sales associate
West corporation
09.2015 - 05.2017
Cook/Catering Events Lead Bartender
Wisconsin Timber Rattlers
07.2014 - 09.2023
Customer Service Representative
ALTA RESOURCES
10.2013 - 05.2014
Banquet Bartender
RADISSON PAPER VALLEY HOTEL
06.2012 - 03.2021
High School Diploma -
MENASHA HIGH
Associate of Applied Business - Business Management
FOX VALLEY TECHNICAL COLLEGE
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