Eric Jackson
Woodbridge,VA
Overview
4
4
years of professional experience
Work History
Data Center Technician
Microsoft
05.2025 - Current
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
Data Center Technician
Teksystems by Microsoft
09.2024 - 05.2025
- Diagnosed and executed resolution for network and server issues.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
Data Center Technician
TEKsystems by AWS
01.2023 - 05.2024
- Monitored and maintained data center hardware, including servers, networking equipment, and storage arrays to ensure optimal performance and reliability
- Troubleshooted and resolved hardware and software issues in a timely manner to minimize downtime and disruptions to critical business operations
- Knowledgeable in virtualization technologies such as KVM and VMware for creating and managing virtual machines
- Expert in configuring, troubleshooting, and maintaining Linux servers in enterprise environments
Data Center Technician
IBM
06.2023 - 11.2023
- Extensive experience in installing and terminating Category 5 (Cat5) cables in commercial and residential environments
- Proficient in testing, troubleshooting, and repairing Cat5 network connections to ensure optimal performance and connectivity
- Conducted thorough testing and troubleshooting of electronic devices using Fluke testing equipment and probe tester
- Efficiently rack and stack servers and networking equipment in data center environment
- Experienced in labeling and documenting all equipment during the rack and stack process
Lead Technician
Asurion
01.2023 - 06.2023
- Managed and supervised a team of technicians to ensure timely completion of projects
- Utilized technical expertise to troubleshoot and resolve complex issues in a timely manner
- Developed and implemented training programs to enhance the skills and knowledge of technicians
- Conducted quality inspections and provided guidance to team members to maintain high standards of work
Repair Technician
Assurant
10.2021 - 09.2022
- Conducted diagnostic tests to identify issues with electronic devices and appliances, accurately determining root causes of malfunctions
- Repaired and replaced hardware components such as circuit boards, display screens, and power supplies in various electronic devices
Education
High School Diploma -
Quantico Middle High School
Quantico, VA06.2014
Skills
- Microsoft 365
- Security
- Linux
- MS Office
- Problem-Solving
- Multitasking
- Python
- HTML
- Thinking
Timeline
Data Center Technician
Microsoft
05.2025 - Current
Data Center Technician
Teksystems by Microsoft
09.2024 - 05.2025
Data Center Technician
IBM
06.2023 - 11.2023
Lead Technician
Asurion
01.2023 - 06.2023
Data Center Technician
TEKsystems by AWS
01.2023 - 05.2024
Repair Technician
Assurant
10.2021 - 09.2022
High School Diploma -
Quantico Middle High School