Summary
Overview
Work History
Education
Skills
Educationcertifications
Certification
Work Availability
Work Preference
Interests
Timeline
AccountManager
ERIC JACKY

ERIC JACKY

Scrum Master
Winter Garden,FL

Summary

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project/Program Manager

TEKsystems
09.2023 - Current
  • Completed multiple Walt Disney World technology projects on time and with budgets ranging up to $1 Million+
  • Led cross platform teams to achieve project goals.
  • Facilitated meetings across AWS, Core Applications, System Engineering and Performance Engineering teams to complete testing milestones.
  • Developed Standard Operating Procedures for program to efficiently prepare engineering teams to be able to conduct testing in the future, enabling scaling and independence.
  • Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
  • Cultivated a culture of accountability within teams by setting clear expectations and holding individuals responsible for meeting established goals targets.
  • Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
  • Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.

Operations Manager/Sr. Scrum Master

Banyan Labs
12.2021 - 10.2023
  • Managed 20 software developers and staff across multiple departments
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

Software Delivery Manager/ Sr. Scrum Master

Vantage, Inc
02.2020 - 12.2021
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Supervised 20 delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
  • Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.

Scrum Master

North Highland Consulting
05.2018 - 01.2020
  • Walt Disney World Parks & Resorts Technology
  • Assisted lead Technology Project Manager of Technology for the Star Wars Galaxy’s Edge Project, opening both Disneyland and Disney World efforts
  • Coordinated communications and status updates across 35 technology teams across the United States
  • Coordinated and facilitated scrum ceremonies, collaborated with business owners, product owners and stakeholders
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
  • Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.

Product Owner/Scrum Master

Vantage, Inc
01.2012 - 05.2018
  • Successfully delivered and implemented a $3m flagship VantagePoint SaaS Customer Relationship Management system for the State client.
  • Worked with Client executive teams onsite to develop implementation systems, training, process creation and feedback loops for product rollout to thousands of users
  • Managed action team of engineers, business analysts and customer service to analyze data and address critical issues that arise
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Owned and prioritized product backlog.
  • Analyzed customer feedback to identify areas for improvement.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Focused on building critical features up front in order to identify constraints and technical challenges.

Education

Bachelor of Arts - Communications

Boise State University
Boise, Idaho

Skills

  • JIRA
  • Confluence
  • SmartSheets
  • LucidChart
  • Slack
  • SaaS
  • Clarity
  • Google Suite
  • MS Office Suite
  • Project Management
  • Scrum
  • Agile Leadership
  • Strategic Relationship Development
  • Process Development
  • Customer Engagement
  • Requirements Analysis
  • User Story Writing
  • Gap Analysis
  • Cross-Functional Team Leadership
  • Training Staff in SCRUM
  • Scope Management
  • Software development life cycle
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Team Leadership
  • Budgeting and Resource Management
  • Cross functional Team Builder
  • Sales and Marketing

Educationcertifications

  • Bachelor of Arts in Communications, Boise State University
  • Professional Scrum Master Certification (PSM)

Certification

PSM Certified Scrum Master. Passed challenging Scrum.org assessment on first pass in 2020.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany Culture

Interests

Motorsport

Travel

Photography

3D Printing

Timeline

Project/Program Manager

TEKsystems
09.2023 - Current

Operations Manager/Sr. Scrum Master

Banyan Labs
12.2021 - 10.2023

Software Delivery Manager/ Sr. Scrum Master

Vantage, Inc
02.2020 - 12.2021

Scrum Master

North Highland Consulting
05.2018 - 01.2020

Product Owner/Scrum Master

Vantage, Inc
01.2012 - 05.2018

Bachelor of Arts - Communications

Boise State University

Similar Profiles

CREATE PROFILE
ERIC JACKYScrum Master