Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eric Jacobson

Eric Jacobson

Plano,TX

Summary

IT Support Technician with extensive experience at Raising Cane's, specializing in diagnostic troubleshooting and network administration. Managed remote support for over 800 locations, significantly enhancing operational efficiency. Proficient in MDM management and relationship management, achieving successful outcomes in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Restaurant IT Support Technician II - Shift Lead

Raising Cane's Chicken Fingers
Plano
09.2016 - Current
  • Diagnostic and repair in all MS Operating systems, MacOS, M365 applications
  • Troubleshooting a multitude Hardware and Software issues
  • Micros, Aloha NCR POS, QSR Kitchen Display Systems
  • Meraki MDM management / Networking and Wireless devices
  • Electronic Message Center / Kiosks / Training New Techs
  • Direct IT Support of over 800+ locations
  • Remote End User Support /Training on Hardware/Software
  • Maintaining Ticketing system, IT Inventory and Assets

Information Technology Team Lead - Off Shift/Call Center

Elliott Electric Supply
Nacogdoches
09.2015 - 01.2016
  • Diagnostic and repair in all MS operating systems, MacOS, AD and Office 365
  • Familiar with Infrastructure Cisco Switches and Network Schemas/Diagrams
  • Administration Security of sensitive client information and End Users
  • Remote management/Help desk support of 250+ locations
  • Off-Shift Team Lead and Night Manager
  • Security POC and Vendor/Asset Management

Information Systems, Network and Security Admin

Texas Farm Products
Nacogdoches
08.2014 - 08.2015
  • Operations Support, managed remote offsite and internal assets
  • Budgeting for Fiscal year - IT Assets and projects
  • Planning, executing and management of critical upgrades throughout the company
  • Mobile Device Management and Purchase/Receiving Vendor supplies
  • Working with a multitude of computer applications including MS Nav, Barracuda FW
  • Administration security of sensitive customer information

IT Support Technician Lead and Assistant Manager

Etech Global Services Call Center
Nacogdoches
10.2006 - 08.2014
  • Diagnostic and repair in all MS operating systems, MacOS
  • Help Desk Support and inventory management, direct sales/services for multiple campaigns
  • Direct contact for Offshore Call Centers and IT services
  • Recruit, train, direct management of interns and new hires for Support desk
  • Key Holder in security sensitive environment

Education

B.B.A - International Marketing and Management

Stephen F. Austin State University
Nacogdoches, TX
08.2015

Computer Science Vocational Certifications - Information Technology

Alvin Community College
Alvin, TX
01.2005

Associate’s - information systems

Alvin Community College
Alvin, TX

Skills

  • Diagnostic troubleshooting
  • Hardware repair
  • MDM management
  • Network administration
  • Remote support
  • Relationship management

Work Type

Full Time

Work Location

On-SiteHybrid

Timeline

Restaurant IT Support Technician II - Shift Lead

Raising Cane's Chicken Fingers
09.2016 - Current

Information Technology Team Lead - Off Shift/Call Center

Elliott Electric Supply
09.2015 - 01.2016

Information Systems, Network and Security Admin

Texas Farm Products
08.2014 - 08.2015

IT Support Technician Lead and Assistant Manager

Etech Global Services Call Center
10.2006 - 08.2014

B.B.A - International Marketing and Management

Stephen F. Austin State University

Computer Science Vocational Certifications - Information Technology

Alvin Community College

Associate’s - information systems

Alvin Community College

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