Eric Jasper
LINCOLN,US
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Lincoln Area Manager
FBG Facility Services
02.2023 - 04.2024
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
Branch Manager
Bank Of The West
07.2018 - 10.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Protected company assets with strategic risk management approaches.
Personal Banker III
Mutual Of Omaha
02.2015 - 07.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Achieved consistent recognition as top sales performer.
- Presented new and additional products and services to existing customers.
Business Specialist
Wells Fargo
01.2004 - 01.2015
- Conducted research to identify customer needs.
- Consistently built long-term relationships with existing and new customers.
- Developed growth strategies based on customer satisfaction and financial gain.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Sales Manager
BMW Of Lincoln
12.2001 - 01.2004
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Produced contracts, reports, letters, and proposals for clients.
Education
Bachelor of Science - Biology
Briar Cliff University
Sioux City, IA08.2000
Skills
- Management of Financial Resources
- Professional Relationships
- Problem Anticipation and Resolution
- Social Perceptiveness
- Business Relationship Management
- Interviewing and Hiring
- Bank Compliance
- Business Development
- Branch Operations Management
- Process Improvement
- Proactive and Focused
- Customer Service
Accomplishments
Top Customer Service Scores BMW of Lincoln 2003
Top Sales Producer Midwest Region Wells Fargo 2009
Top Home Equity Producer Mutual of Omaha 2014
Top Sales Branch Nebraska Region Bank of The West 2020
Timeline
Lincoln Area Manager
FBG Facility Services
02.2023 - 04.2024
Branch Manager
Bank Of The West
07.2018 - 10.2022
Personal Banker III
Mutual Of Omaha
02.2015 - 07.2018
Business Specialist
Wells Fargo
01.2004 - 01.2015
Sales Manager
BMW Of Lincoln
12.2001 - 01.2004
Bachelor of Science - Biology
Briar Cliff University
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