Eric Jenkins
Godley,TX
Summary
My primary objective is to exceed in all aspects of my job duties and conduct myself in a professional matter. Productive, responsible, time management, enthusiastic, and dedication.
Experienced, results-driven, customer-centered account specialist. Excellent organization, communication and customer service skills, with the ability to multi-task and follow-up in a fast-paced environment. Efficient, problem-solver while maintaining a professional and patient demeanor when responding to commercial and residential clients.
Dedicated account specialist skilled in enhancing customer satisfaction through effective communication, problem resolution, and time management. Proven ability to operate efficiently in fast-paced environments while maintaining a professional demeanor, consistently ensuring timely and accurate service delivery.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Operator
Transdev Services Inc
Dallas, TX
10.2024 - Current
- Operated transit vehicles safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
- Facilitated smooth boarding process for passengers while delivering necessary information and support.
Courier/Warehouse Helper
Fed Ex Express
Irving, Texas
10.2021 - 10.2024
- Delivered packages door to door, ensuring prompt collection of signatures for confirmation.
- Loaded carrier vans and trucks in non-climate-controlled warehouse to facilitate timely package delivery to commercial and residential clients.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Loaded carrier vans and trucks in a non-climate-controlled warehouse environment to expedite timely delivery of packages to commercial and residential clients.
- Updated customers on delivery status and resolved issues to enhance customer satisfaction.
Patient Account Representative
Medix
03.2018 - 09.2021
- Managed inbound and outbound patient calls to address inquiries and provide assistance.
- Clarified payment policies to ensure patient understanding of healthcare services.
- Resolve billing issues.
- Resolved billing discrepancies by reviewing account details and communicating with patients.
- Processed payments for open balances to maintain accurate accounts.
- Interact with insurance carriers, the Billing Department and practice personnel concerning patient accounts.
- Coordinated with insurance carriers, billing department, and practice personnel to streamline patient account processes.
Field Quality Auditor
Amazon Logistics
03.2016 - 03.2018
- Supervised 80-160 drivers to ensure compliance with delivery protocols and operational standards.
- Conducted daily audits of delivery methods and customer service interactions to identify areas for improvement.
- Evaluated data to identify insights to identify trends and insights. and providing customer service resolutions.
Courier
Fed Ex Ground
01.2012 - 03.2016
- Delivered packages efficiently across designated routes daily.
- Facilitated timely package delivery to ensure customer satisfaction.
- Managed pickup schedules to ensure timely service and customer satisfaction.
- Followed work orders to achieve timely delivery of packages.
- Inspected delivery vehicles for safety and maintenance before each shift.
Property Manager & Collections
Zeno & Associates
01.2005 - 01.2012
- Displayed available properties to prospective clients.
- Resolved customer complaints in a timely manner.
- Prepared specifications, solicited bids, and approved subcontracts for building services, ensuring quality and compliance.
Collections Agent
Robert Half & Associates @ Chrysler Finance
West, Texas
01.2003 - 01.2005
- Negotiated payment plans with clients to ensure timely debt resolution.
- Managed customer accounts and resolved payment discrepancies efficiently.
- Utilized collection software to track payment schedules and customer communications.
Education
Automotive Engineering Paint Body & Collision
Lincoln Tech
Grand Prairie, TX 07.2025 - 08.2026
Certified -
Property Adjusting Academy
No Degree - Psychology
El Centro Community College
Dallas , TX 08.2005 - 08.2006
Class A CDL -
Tri State Semi Training
Palmer, TX 05.2004 - 05.2004
High School Diploma -
South Oak Cliff High School
Skills
- Effective Negotiation skills
- Time management
- Problem resolution
- Verbal communication
- Written communication
- Risk management
- Dependability
- Productivity
- Loyalty
- Self-Starter
- Detail Orientation
- Computer skills
- General office skills
- Notary License
- Title Specialist
- Microsoft Office
- Google Apps
Objective Profile
My primary objective is to exceed in all aspects of my job duties and conduct myself in a professional manner., Productive, responsible, time management, enthusiastic, and dedication. Experienced, results-driven, customer-centered account specialist. Excellent organization, communication and customer service skills, with the ability to multi-task and follow-up in a fast-paced environment. Efficient, problem-solver while maintaining a professional and patient demeanor when responding to commercial and residential clients.
Timeline
Automotive Engineering Paint Body & Collision
Lincoln Tech
07.2025 - 08.2026
Operator
Transdev Services Inc
10.2024 - Current
Courier/Warehouse Helper
Fed Ex Express
10.2021 - 10.2024
Patient Account Representative
Medix
03.2018 - 09.2021
Field Quality Auditor
Amazon Logistics
03.2016 - 03.2018
Courier
Fed Ex Ground
01.2012 - 03.2016
No Degree - Psychology
El Centro Community College
08.2005 - 08.2006
Property Manager & Collections
Zeno & Associates
01.2005 - 01.2012
Class A CDL -
Tri State Semi Training
05.2004 - 05.2004
Collections Agent
Robert Half & Associates @ Chrysler Finance
01.2003 - 01.2005
Certified -
Property Adjusting Academy
High School Diploma -
South Oak Cliff High School