Eric Graham
Seattle,Wa
Summary
Experienced and successful Supervisor with a proven track record of motivating teams and fostering positive dynamics to achieve ambitious goals. Dedication to creating an open and communicative culture where employees feel empowered to contribute to the company's success. Focus on building strong team relationships, driving productivity, and ensuring a collaborative work environment that fuels growth and achievement.
Overview
12
12
years of professional experience
Work History
Station Operation Supervisor Temp
Alaska Airlines
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Lead Customer Service Agent
Alaska Airlines
12.2022 - 07.2024
- Assist in supervision of ticketing, enplaning/deplaning activities, customer relations, passenger security, weight/balance, procedures and scheduling
- Investigate and report delays and irregular flight activity
- Coach and develop CSA's through effective performance management, providing constructive feedback and sharing best practices to develop the team for growth
Small Business Virtual Consultant
AT&T
06.2016 - 10.2021
- Proven success at articulating and selling a full range of AT&T products and services
- Quickly established credibility with clients creating a friendly rapport with customers
- Spearhead the company's first virtual program assisting small business customers
- Developed knowledge and use of Salesforce CRM software to drive leads and sales
Sales Consultant
Sunglass Hut
02.2013 - 05.2016
- Perfected the brands key selling behaviors for an outstanding customer experience
- Sold over one million in sunglasses, achieving a 175% attainment in years goal
- Supervised a team of 4 implementing best practices for outstanding customer experience
Education
Bachelor of Science - Fashion Merchandising, Marketing
University of North Alabama
05.2011
Skills
- Problem Solving
- People oriented
- Excellent interpersonal and written and oral skills
- Training and mentoring
- Goal-Oriented
- Processes and procedures
Timeline
Station Operation Supervisor Temp
Alaska Airlines
08.2024 - Current
Lead Customer Service Agent
Alaska Airlines
12.2022 - 07.2024
Small Business Virtual Consultant
AT&T
06.2016 - 10.2021
Sales Consultant
Sunglass Hut
02.2013 - 05.2016
Bachelor of Science - Fashion Merchandising, Marketing
University of North Alabama
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