ERIC J. HINTON
Summary
Result-oriented Sales Management and Customer Service Professional with over 18 years retail experience in a fast-paced, team-based environment. Who takes pride and excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Energetic leader with expertise in lead qualification and closing strategies. Extensive sales training and presentation experience.
Overview
23
23
years of professional experience
Work History
Area Manager
US Foods
12.2024 - 03.2026
- Built strong relationships with clients, ensuring exceptional customer satisfaction and retention.
- Conducted market research to identify trends and opportunities for growth in food service sector.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Actively resolved customer concerns or complaints promptly while maintaining a positive relationship with them.
- Negotiated pricing contracts with suppliers, ensuring quality products at competitive prices for clients.
- Delivered informative presentations to prospective clients, showcasing the company''s food service capabilities and offerings.
- Managed and grew existing accounts, resulting in increased sales and repeat business.
- Coordinated with logistics teams to ensure timely delivery of products, minimizing delays or issues with orders fulfillment.
- Increased customer satisfaction by providing exceptional food service sales support and timely order processing.
- Traveled across territory to connect with established and prospective customers.
- Prepared quotes with prices, credit terms and estimated delivery schedules.
- Managed accounts to retain existing relationships and grow share of business.
Area Manager
Performance Food Group Co
10.2022 - 12.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Manage new territory to 65,000 dollars weekly
Account Executive
Shamrock Foods Company
10.2018 - 07.2022
- Emerald Club winner 2021
- Markon Summit attendee 2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Drove new business development through qualifying leads, building relationships and executing strategic sales
- Maximized revenue by servicing accounts and proposing new products and services to established customers
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction
- Identified customer needs and achieved service levels that met and exceeded expectations
Integrated Solutions Manager
AT&T Inc.
09.2017 - 09.2018
- Performed initial client assessment and analysis to begin integrated solution sales process for all AT&T communications and entertainment products
- Developed and maintained long-term relationships with AT&T and non AT&T customers and small business entities
- Serviced accounts on a regular basis to propose new products or services and maximize revenue
- Worked directly with South West Director, Regional Manager, and other ISM SMEs from Phoenix and Nevada to achieve Implemented marketing strategies which resulted in 12% growth of customer base with our affiliate Program through CenturyLink Qwest
Sales Professional/ Internet Manager
Melloy Auto Group
03.2011 - 08.2017
- Creating and maintaining new company websites, creating and maintaining all new social media outlet, professional websites for inventory and sales
- Unit training manager for all sales and management staff on company's CRM tool Generating new sales and service, maintaining relationship with previous customers for referral business/service needs Dodge Ram Jeep Chrysler certified sales associate
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Negotiated vehicle prices and secure financing for customers
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
- Demonstrated vehicles and features, and conduct test drives
Sales Professional
Wireless Express
06.2009 - 09.2010
- Visited clients on-site to give benefit-oriented sales presentations
- Presented latest merchandise to prospective buyers
- Collected and processed payments
- Resolved customer concerns promptly to maintain satisfaction
- Earned numerous recognitions for exceptional customer service
- Multiple sales Professional of the month rewards
- Consistently hit and exceeded sales goals by 20%
Front of House Manager, Bartender
BorderGrill Las Vegas
08.2003 - 03.2009
- Oversaw staff direction coaching and daily routines for business
- Responsible for overall store performance and maintenance
- Wrote schedules for two departments, overall, 45-50 people weekly
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- As a bartender I Served each guest courteously, quickly and efficiently
- Consistently used suggestive selling techniques
- Enthusiastically and appealingly described food and drink specials to guests
- Managed bar revenues, ensuring that all patrons were billed, and all cash properly accounted for
Education
Associates Of Science - Social Behavior Sciences and Humanities
Mt. San Jacinto Junior College
01-2003
Skills
- Consumer marketing
- Goal-oriented
- Strategic account development
- Strong interpersonal skills
- Exceptional communication skills
- Creative problem solver
- Proficiency with CRM systems
- Negotiation skills
- Customer service
- Marketing strategies
- Presentations
- Sales management
Timeline
Area Manager
US Foods
12.2024 - 03.2026
Area Manager
Performance Food Group Co
10.2022 - 12.2024
Account Executive
Shamrock Foods Company
10.2018 - 07.2022
Integrated Solutions Manager
AT&T Inc.
09.2017 - 09.2018
Sales Professional/ Internet Manager
Melloy Auto Group
03.2011 - 08.2017
Sales Professional
Wireless Express
06.2009 - 09.2010
Front of House Manager, Bartender
BorderGrill Las Vegas
08.2003 - 03.2009
Associates Of Science - Social Behavior Sciences and Humanities
Mt. San Jacinto Junior College