Eric Johnson
Wichita
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
PDS Healthcare
Wichita
12.2024 - 02.2025
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Assistant Store Manager
Lowes Home Improvment
Wichita
06.2023 - 12.2024
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed routine and incident-related documentation.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
Loan Operations Manager
Wells Fargo & Company
Wichita
06.2016 - 06.2023
- Identified areas of improvement in existing loan operations procedures, implementing solutions to optimize workflow.
- Facilitated on-time loan application completions by providing support to loan officers and processors.
- Ensured adherence to applicable state laws pertaining to consumer lending practices.
- Analyzed actual financial results against the budget, preparing variance reporting for functional groups.
- Reviewed customer profiles, credit reports, and financial statements to assess risk factors.
- Implemented procedures for monitoring and controlling operational risks.
Squad Leader
Marines Corps
Camp Pendleton
06.2005 - 12.2012
- Conducted debriefings post-mission to assess performance and identify areas for improvement.
- Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
- Participated in cross-functional projects aimed at improving current risk assessment models.
Education
Bachelor of Science - Business Administration And Management
Friends University
Wichita, KS06-2016
Skills
- Process improvement
- Data analysis
- Inventory management
- Budget management
- Policy development
- Customer relationship management
- Risk assessment
- Safety and compliance procedures
Certification
- Forklift
- Reach Truck
- CPR
Timeline
Operations Manager
PDS Healthcare
12.2024 - 02.2025
Assistant Store Manager
Lowes Home Improvment
06.2023 - 12.2024
Loan Operations Manager
Wells Fargo & Company
06.2016 - 06.2023
Squad Leader
Marines Corps
06.2005 - 12.2012
Bachelor of Science - Business Administration And Management
Friends University
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