Eric Johnson
Atlanta,GA
Summary
Dynamic operations professional with a proven track record at WORLDPAC, excelling in workflow efficiency and customer service. Skilled in supply chain management and regulatory compliance, I effectively resolved conflicts and enhanced service delivery, contributing to improved customer satisfaction and operational success. Strong risk assessment abilities complement my commitment to safety and compliance.
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
WORLDPAC
10.2019 - Current
- Assisted in managing daily operations and maintaining workflow efficiency.
- Supported team in executing operational tasks and resolving customer inquiries.
- Collaborated with staff to enhance service delivery and improve customer satisfaction.
- Maintained inventory records and assisted in supply chain management activities.
- Contributed to team meetings, sharing insights on workflow challenges and solutions.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Oversaw daily operations to ensure compliance with industry standards.
Security Officer
Hilton Hotels Corporation/ Marriott
03.2017 - 10.2019
- Monitored premises to prevent theft, vandalism, and other illegal activities.
- Responded promptly to emergencies, ensuring safety of guests and staff.
- Conducted regular patrols to identify potential security risks and enforce hotel policies.
- Collaborated with law enforcement during investigations and incidents requiring external support.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
GED -
Georgia Technical School System
Atlanta, GA02-2012
Skills
- Operations management
- Workflow efficiency
- Customer service
- Supply chain management
- Risk assessment
- Security protocols
- Regulatory compliance
- Incident reporting
Timeline
Assistant Operations Manager
WORLDPAC
10.2019 - Current
Security Officer
Hilton Hotels Corporation/ Marriott
03.2017 - 10.2019
GED -
Georgia Technical School System