ERIC JOHNSTON
CLIENT SERVICES
Calabasas,CA
Summary
Client Services & Support professional with expertise in driving client success through implementation, training, process development and cross-functional collaboration. Proven success managing high-performance teams and exceeding client expectations. Adept at developing innovative strategies to retain clients and build stronger professional relationships. Seeking a Sales Operations & Support leadership role to enhance customer retention and contribute to success of the organization.
Overview
20
20
years of professional experience
Work History
Sales & Marketing Director
Transparent Billing
Los Angeles, CA
03.2023 - 03.2024
- Recruited by founder to build out sales and marketing functions for startup SaaS revenue cycle management provider
- Expanded client base by 10% with strategic networking and business development strategies
- Managed cross-functional teams to deliver effective support to clients aligned with their goals and objectives
Founder-Consultant
StayHome Health
Los Angeles, CA
05.2018 - 02.2023
- Founded StayHome Health, guiding treatment centers with customer retention strategies, marketing and program development
- Provided strategic guidance and direction to Executive leadership in the areas of program development, marketing, and operational effectiveness
- Increased client acquisition by 30% for facilities through marketing campaign development, outreach strategies, and networking
Executive Director
Roots Through Recovery
Long Beach, CA
04.2017 - 04.2018
- As Organizational Development consultant to CEO, assumed role as Executive Director, providing strategic direction for program development, staffing, accreditation, and business development
- Collaborated with Board members to approve budgets for program expenses, staffing, marketing, and other mission critical business expenses, reducing expenditures by 35%
- Created, organized and developed professional events to educate professionals and promote company objectives
Director of Business Development
MyBrainSolutions
Los Angeles, CA
10.2014 - 06.2016
- Recruited to lead national sales team for startup SaaS provider of cutting edge neuropsych, with business development initiatives resulting in 5X increase in sales
- Provided coaching and professional guidance to sales reps to educate, develop skills and build team moral
- Fostered partnerships with key stakeholders to increase market visibility and drive 40% revenue growth
Director of Client Services & Support
Pogo Corporation
01.2009 - 01.2011
- Company Overview: SaaS
- SaaS
Sr Account Executive
Robert Half, RemX IT Staffing
01.2007 - 01.2009
Director of Operations
MDSERVE
01.2004 - 01.2007
- Company Overview: Software Solutions for Medical Providers
- Software Solutions for Medical Providers
Education
Bachelor of Arts - Liberal Studies / Fine Arts
San Francisco State University
San Francisco, CA 05.2001 -
Master of Science - Industrial & Organizational Psychology
Walden University
Los Angeles, CA 05.2001 -
CPC - Certified Professional Coach -
Center For Coaching Certification - ICF
Los Angeles, CA01-2020
Skills
Client Relationship Development
Leadership and Mentorship
Implementation and Training for SaaS Clients
Cross Functional Collaboration
Operational Excellence & Process Improvement
Client Engagement Strategy
Professional Networking
Customer Relationship Management
Healthcare Practice Management
Accomplishments And Volunteer Work
- Men's Association for Addiction Treatment (MAAT), President Elect, 2016 to 2018
- Mending Kids Foundation, Member & Volunteer, 2018 to Present
- AYSO, Soccer Coach, 2017 to Present
Timeline
Sales & Marketing Director
Transparent Billing
03.2023 - 03.2024
Founder-Consultant
StayHome Health
05.2018 - 02.2023
Executive Director
Roots Through Recovery
04.2017 - 04.2018
Director of Business Development
MyBrainSolutions
10.2014 - 06.2016
Director of Client Services & Support
Pogo Corporation
01.2009 - 01.2011
Sr Account Executive
Robert Half, RemX IT Staffing
01.2007 - 01.2009
Director of Operations
MDSERVE
01.2004 - 01.2007
Bachelor of Arts - Liberal Studies / Fine Arts
San Francisco State University
05.2001 -
Master of Science - Industrial & Organizational Psychology
Walden University
05.2001 -
CPC - Certified Professional Coach -
Center For Coaching Certification - ICF