Eric Joiner
St. Cloud,FL
Summary
Driven by a results-focused approach, I leveraged adaptive learning and Microsoft Office expertise at Amazon to lead teams in achieving distribution goals and enhancing safety protocols. My experience includes mentoring up to 20 associates, achieving a 35% boost in customer satisfaction, and mastering flexible, physically demanding work schedules.
Overview
11
11
years of professional experience
Work History
Tier 1 Learning Ambassador
Amazon
DFL5 / DFL4 Orlando, Fl.
10.2021 - Current
- Coach associates on ways to work safely at all times, including allocating labor, and supervising up to 20 associates.
- Full understanding of workflow and daily production goals and ensuring the timely distribution on the dock of up to 55,000 to 120,000 units per day and TPH rate of up to 48.
- Ensuring successful area performance, through tracking, reporting, and rapid feedback of associate performance metrics
- .Communicate with on the road departments heads and Pick accordingly to troubleshoot any issues.
- Occasionally, assist with production duties, train associates, update and verify Standard operating procedure compliance
- While Independently accessing all aspects of the associate work performance and providing timely and detailed feedback, through tracking and reporting metrics
- Ensure work areas are clean, properly equipped, address safety hazards, participate in safety initiatives and report in juries in accordance with established policies and procedures
Material Handler/Site Supervisor
JB Hunt Transport
Miami, FL / Orlando, FL
03.2016 - 05.2021
- Facilitate high-volume warehouse operations.
- Move various materials between delivery, storage, and retail spaces.
- Pack and ship product orders while providing regular updates to material recording clerks.
- Achieved 100% accuracy scanning, tracking, and documenting orders.
- Selected to a 3-person team charged with training up to 20 new employees daily.
Head Laborer
Pacesetter Personnel Services
Miami, FL
05.2013 - 01.2014
- Lead and mentor a junior team of 15 by providing guidance on proper techniques and safety.
- Repair, rebuild and install tile brick and stoner surfaces in 20 residences.
- Swept and cleaned roofs of an average of 25 buildings per month to prepare for installation using power saws and tile cutters.
- Complete 30 indoor and outdoor residential and commercial construction projects ahead of schedule boosting customer satisfaction by 35%.
Education
MBA - Business Administration IT Management
Western Governor University
On-line 06.2025
Skills
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Collaborative learning
- 4 years of Microsoft Office products and applications experience
- Able to work flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk, push, pull, squat, bend, and reach for work 40 hours/week, and overtime as required
Timeline
Tier 1 Learning Ambassador
Amazon
10.2021 - Current
Material Handler/Site Supervisor
JB Hunt Transport
03.2016 - 05.2021
Head Laborer
Pacesetter Personnel Services
05.2013 - 01.2014
MBA - Business Administration IT Management
Western Governor University