ERIC KAHLAN
Miami
Summary
Experienced Restaurant Professional with 15 years in FOH and BOH operations, specializing in customer service and food handling. Proven ability to enhance guest experiences and optimize restaurant operations. Skilled in menu memorization, time management, and conflict resolution. Background includes high-volume dining and cash handling, demonstrating a strong work ethic and dedication to positive guest relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager
Heavenly Mountain Resort
South Lake Tahoe
10.2024 - 04.2026
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Trained new employees on front of house procedures, enhancing team efficiency and service quality.
- Coordinated staff shift scheduling based on occupancy needs, optimizing coverage during peak times.
- Managed guest check-in and check-out processes efficiently.
- Resolved customer complaints professionally, improving guest satisfaction and retention.
- Maintained cleanliness and organization of the front lobby area.
- Performed daily opening and closing duties such as setting up registers, counting money.
Chef
Solitude Mountain Resort
Solitude
04.2023 - 05.2024
- Crafted diverse menus incorporating seasonal ingredients for a mountain resort setting.
- Prepared high-quality dishes under pressure during busy service hours.
- Prepared high-quality dishes according to established recipes.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Managed ingredient inventory to minimize waste and ensure freshness.
- Planned menus and ordered supplies while overseeing kitchen staff to streamline operations.
- Trained new kitchen staff on cooking techniques and safety procedures to enhance team skill and compliance.
- Instructed kitchen staff on various culinary techniques to improve overall cooking skills.
- Collaborated with kitchen staff to maintain cleanliness and organization in work areas.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Kitchen Manager
Stein Eriksen Lodge
Park City
04.2022 - 03.2023
- Managed kitchen staff to optimize meal preparation and service efficiency, enhancing overall kitchen operations.
- Oversaw inventory control and ordered supplies to sustain optimal stock levels, ensuring uninterrupted kitchen operations.
- Developed and implemented standard operating procedures for food safety.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Supervised food production processes, ensuring adherence to high quality standards at every stage of preparation.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Lead Server
Ritz-Carlton
Key Biscayne
02.2021 - 03.2022
- Lead team of servers to ensure exceptional guest service during dining experiences.
- Provided exceptional service to high volume of daily customers.
- Handle guest inquiries and resolve issues to maintain high satisfaction levels.
- Coordinate dining room activities to maintain smooth operations during peak hours.
- Train new staff on menu offerings and customer service protocols.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Monitor dining area cleanliness and organization for optimal guest enjoyment.
- Managed opening and closing duties to facilitate restaurant operations.
- Resolved conflicts between employees quickly and fairly.
- Leveraged POS system to receive and take guest orders and process payment.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Server
Texas de Brazil
Miami
02.2019 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Provided exceptional service to high volume of daily customers.
- Coordinated food and beverage orders for large tables, ensuring timely service and guest satisfaction.
- Ensured customer satisfaction through attentive service and prompt resolution of issues.
- Handled guest inquiries and resolved issues promptly and professionally.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Science - Hospitality Administration And Management
Miami Dade College
Miami, FL05-2002
Skills
- POS operation
- Shift management
- Inventory control
- Food safety standards
- Florida Food Handlers card
- Trained in liquor, wine and food service
- Wine pairing
- Food ingredient knowledge
- Restaurant operations
- Time management
- Exceptional interpersonal skills
- Guest service
- Customer relationship management
- Team training
- Works well under pressure
- Highly responsible and reliable
- Hospitality management
- Restaurant operations
- Food costs
- Pre-shift walk-through
Certification
- Manager Serv Safe
Timeline
Front of House Manager
Heavenly Mountain Resort
10.2024 - 04.2026
Chef
Solitude Mountain Resort
04.2023 - 05.2024
Kitchen Manager
Stein Eriksen Lodge
04.2022 - 03.2023
Lead Server
Ritz-Carlton
02.2021 - 03.2022
Server
Texas de Brazil
02.2019 - 01.2021
Associate of Science - Hospitality Administration And Management
Miami Dade College