ERIC KIBUI
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
CWS Apartment Homes
04.2023 - Current
- Successfully lease the community, increasing occupancy rates from 93% to 97% within the first three months.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Benefits Customer Service Supervisor
Sendero Health Plans
11.2022 - 03.2023
- Coached employees through day-to-day work and complex problems resulting in a 20% improvement in their performance metrics.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales and Customer Service Manager
Community Tax Services
07.2017 - 10.2022
- Developed and executed effective marketing strategies, resulting in a 30% increase in sales department revenue, from $500,000 to $650,000, within six months.
- Maintained communication with customers, employees, and other stakeholders, improving customer satisfaction from 80% to 100% and addressing inquiries promptly.
- Implemented processes to assess customer experience, resulting in a 15% increase in overall office efficiency while adhering to budget constraints.
Sales and Business Development Manager
Arnet Consult Limited
01.2011 - 05.2017
- Maintained membership records, growing the client network from 2083 to 2502, and ensuring a robust pipeline of opportunities.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Manager
Eco Village Africa
02.2004 - 12.2010
- Planned persuasive approaches and pitches to attract potential clients, growing the client network from 150 to 7900 and expanding business partnerships
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Education
Bachelor of Commerce - Accounting
The University of Nairobi
Skills
- Strong Work Ethic
- Relationship Building
- Customer Support
- Organizational
- Critical Thinking
- Customer Service
- Strategic Planning
- Team Leadership
- Problem Solving
- Time Management
- Staff Management
- CRM Software
- Prioritization
- Customer Account Management
Volunteer Experience
Life Fellowship Church | Facilities Assistant
Timeline
Leasing Consultant
CWS Apartment Homes
04.2023 - Current
Benefits Customer Service Supervisor
Sendero Health Plans
11.2022 - 03.2023
Sales and Customer Service Manager
Community Tax Services
07.2017 - 10.2022
Sales and Business Development Manager
Arnet Consult Limited
01.2011 - 05.2017
Business Development Manager
Eco Village Africa
02.2004 - 12.2010
Bachelor of Commerce - Accounting
The University of Nairobi
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