Eric Layhee

Managed complex dialogues with company employees.

Contributed to crafting schedules.

Evaluated P&L data to identify trends and opportunities.

Collaborated with district manager to execute changes.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.

• Assisted in resolving client queries effectively.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted procedural checks to ensure seamless store operations during opening and closing.
• Conducted thorough inventory checks to ensure accurate merchandising.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Increased profitability by achieving sales goals, enhancing customer service, and committing to team objectives.
• Greeted customers and helped with product questions, selections, and purchases

• Maintained inventory levels by restocking shelves regularly.
• Implemented systems in the warehouse for monitoring staff access to tools and equipment.
• Established a structured system for the previously disorganized warehouse.
• Incorporated peer feedback to simplify processes for streamlined operations.
• Used hand-held scanners and physical logs to accurately track item movements.
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Monitored employee performance and optimized productivity.

• Cultivated an environment conducive to customer satisfaction.
• Facilitated partnerships with talent to stage exhibitions that attracted customers and optimized sales.

• Managed monetary exchanges employing a variety of payment techniques like cash and vouchers.
• Kept checkout areas clean and organized.
• Coordinated stocking and ensured accurate pricing on shelf displays.
• Verified accuracy of cash drawer balances at shift start.
• Supervised availability of funds and staff adequacy at checkouts.