Hector Rodriguez
Indianapolis,IN
Summary
Experienced retail professional with excellent management skills, including: employee supervision, coaching, directing, training and development. Goal and results-oriented with a strong multitasking and effective organizational skills reached by focusing on setting priorities and objectives both short and long term. Seeking a retail-oriented position at a management or corporate level.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Ollie's Bargain Outlet Holdings Inc.
Indianapolis, Indiana
09.2024 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Operations Supervisor
JC Penney Corp.
Oklahoma City, US
07.2017 - Current
- In charge of executing all flow of merchandise shipped to the store
- Oversee a crew of 12 employees who process all freight while following all current instructions concerning seasonal displays, changes in store layouts and incoming new sales
- Provide outstanding customer service by helping both in-store and online customers find what they need while going above and beyond their expectations
- Actively coach and supervise employees while offering suggestions on how to improve their duties in order to keep them going in the same direction as the company's goals and mission
- Periodically write employees' schedules keeping track of the store's sales projections and amount of hours allocated
Assistant Store Manager
Homeland Supermarkets
Oklahoma City, Oklahoma
06.2021 - 09.2024
Zone Manager
Paradies Lagardere Travel Retail
Oklahoma City, Oklahoma
03.2019 - 06.2021
Assistant Store Manager
Fiesta Mart, Inc.
Dallas, US
08.2016 - 07.2017
- Successfully assisted the Store Manager with the daily operations of the store
- Duties included, but were not limited to: overseeing the whole store but, specifically, all perishable departments
- In charge of all safety-related issues and ensured the store's compliance with all local, state and federal laws and regulations as specified by the Board of Health, OSHA, Dept
- Of Agriculture, etc
- Oversaw the operations of the Front End and assisted the Loss Prevention department by recognizing and addressing all forms of employee or customer-related theft
Assistant Store Manager
Save A Lot Food Stores
Oklahoma City, US
09.2014 - 02.2016
- Assisted the Store Manager with the ongoing operations of the store as well as its overall appearance
- Continuously monitored employees' behaviors and actions to ensure only the best customer service was being provided
- Planned and executed different new initiatives that came from the corporate office with the purpose of continuously improve the store's positioning in a very aggressively competitive environment
- Provided onsite training to current and new employees
- Prepared the store for monthly perishable inventories as well as bi-annual whole store inventories
- Conducted daily checks of all perishable departments to ensure quality, presentation and freshness was being offered to customers
- Monitored store's compliance with all local, state and federal laws and regulations pertaining to food establishments
Softlines Supervisor
Dick's Sporting Goods
Moore, US
10.2013 - 10.2014
- In charge of maintaining the changing layout of all the apparel departments including, Mens, Womens and Children
- Directed employees into processing and running all incoming freight from the backroom to the sales floor
- Assisted in the preparation of the store for inventories
- Monitored the ongoing process of resetting the sales floor for seasonal displays by keeping track of planograms, etc
- Provided exceptional customer service
- Directed employees into the recovery and cleanup of the softlines department
Softlines Group Manager
Alco Discount Stores
Tipton, US
04.2011 - 05.2013
- Managed the following departments of a store: softlines, shoes, housewares, arts and crafts and furniture
- Coached and directed a group of 7 employees to ensure store reached daily sales and profitability goals
- Reviewed company goals and expectations on a daily basis and found ways of attaining them through effective teamwork
- In charge of price changes, customer service, front end operations and store resets
Field Specialist / Store Manager
Family Dollar Stores
Indianapolis, US
12.2008 - 07.2010
- Performed assigned duties for the District Manager throughout all of the stores within a territory
- Duties included, but were not limited to, conducting resets and old store remodels, the set up of seasonal displays through all of the stores while at the same time assuring all mandatory displays and pricing structures are in compliance with company standards
- Managed a store on a temporary basis at a store with no management crew
- As a Store Manager l: hired and trained new employees, kept up with all mandatory displays as well as all guidelines, rules and policies required by the company, directed, coached and supervised employees while attaining sales projections and keeping the store as the number one store in sales for the whole city
Education
MBA - Management
University of Phoenix
San Juan, Puerto Rico10-1997
Bachelor of Arts - Political Sciences/ Liberal Arts
Purdue University
West Lafayette, IN, US12-1993
High School Diploma - General
Escuela Ana Roqué de Duprey
Humacao, Puerto Rico05-1989
Skills
- Quick learner
- Operations management
- Computer proficient
- Training and development
- Results-oriented
- Change management
- Reports generation and analysis
- Microsoft Office
- Client-focused
- File/records maintenance
Activities
- Member, Alumni Association, Purdue University
- Member of the American Association of Hispanic MBAs
- Sigma Tau Gamma Fraternity, Purdue University
- Semester Honors (Fall 1993), Purdue University
- High Honors (May 1989); Ana Roque High School
- Who's Who Among American High School Students Award (Spring 1988), Ana Roque High School
Timeline
Assistant Store Manager
Ollie's Bargain Outlet Holdings Inc.
09.2024 - Current
Assistant Store Manager
Homeland Supermarkets
06.2021 - 09.2024
Zone Manager
Paradies Lagardere Travel Retail
03.2019 - 06.2021
Operations Supervisor
JC Penney Corp.
07.2017 - Current
Assistant Store Manager
Fiesta Mart, Inc.
08.2016 - 07.2017
Assistant Store Manager
Save A Lot Food Stores
09.2014 - 02.2016
Softlines Supervisor
Dick's Sporting Goods
10.2013 - 10.2014
Softlines Group Manager
Alco Discount Stores
04.2011 - 05.2013
Field Specialist / Store Manager
Family Dollar Stores
12.2008 - 07.2010
MBA - Management
University of Phoenix
Bachelor of Arts - Political Sciences/ Liberal Arts
Purdue University
High School Diploma - General
Escuela Ana Roqué de Duprey