Eric Lee
Wilson,NORTH CAROLINA
Summary
With nearly six and a half years of customer service experience, I am able to help all customers with the best of my ability. I am hardworking and reliable, and I am motivated to learn and grow within the company. I work really well with others with open communication, and able to receive constructive criticism for my work.
Overview
6
6
years of professional experience
Work History
Consumer Card Specialist I
TRUIST
Wilson, NC
05.2022 - 12.2023
- Assisted with Truist clients on credit card account needs such as payments, account balances, reviewing transactions, etc.
- Informed and assisted Truist clients on financial details on credit cards such as Balance Transfers, on how interest accrues, and rewards performances as well.
- Submitted Credit Bureau disputes regarding clients credit reporting.
Office Assistant Lead Worker
Food Lion
Wilson, NC
08.2017 - 05.2022
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Responded to customer inquiries via email and telephone
- Scheduled and assigned work assignments
- Answered phones, greeted visitors, and answered basic visitor questions
- Assisted customers with Western Union transactions, Western Union money orders, and Prepaid debit/credit cards
Education
Bachelor of Science - Biology (Pre-Health)
Barton College
Wilson, NCSome College (No Degree) - Biological And Physical Sciences
Wilson Community College
Wilson, NCSkills
- Schedule management
- Materials distribution
- Verbal communication
- Motivation
- Creative thinking
- Coordination
References
References available upon request.
Timeline
Consumer Card Specialist I
TRUIST
05.2022 - 12.2023
Office Assistant Lead Worker
Food Lion
08.2017 - 05.2022
Bachelor of Science - Biology (Pre-Health)
Barton College
Some College (No Degree) - Biological And Physical Sciences
Wilson Community College
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