ERIC LEONARD
Blackwood,US
Summary
Performance-driven professional with extensive experience in customer services and general administration. Proven success in cultivating secure relationships by understanding clients’ vision and delivering value-added solutions. Demonstrated expertise in providing quality customer service and ensuring maximum client satisfaction by coordinating with cross-functional teams to resolve customer escalations. Ethical and reliable in working with cross-functional teams to ensure operational and service delivery. Possess excellent verbal/written communication, problem-solving, and organizational skills to improve business operations.
Overview
8
8
years of professional experience
Work History
Investigative, Security, and Video Surveillance Specialist
Innovative Investigations LLC
Dealer Development Administrator
Mitsubishi Motors
12.2023 - Current
- Coordinate and communicate in writing, dealer instructions on completing, signing, and returning dealership documents for final submission.
- Track Dealer Visual Identity Program enrollments and financial statement submissions.
- Maintain all Dealer Agreement files/documents for active and terminated dealers.
Field Representative
Verisk Analytics Inc.
11.2022 - 12.2023
- Schedule and conduct on-site visits and complete appropriate reports for our customers to evaluate risk. Identify different business operations, construction materials, fire protection systems, safety measures and develop recommendations pertaining to safety and loss control.
- Professionally represent Verisk and their customers via phone, in person and in written correspondence.
- Execute on data quality commitment using eye for detail and communication skills in completing accurate and customer-centric reports.
Customer | Retail Services Representative
Subaru of America Headquarters
02.2017 - 11.2022
- Analyze client issues/conflicts and implement corrective action plans accordingly
- Build and nurture strategic business relationships with key customers to ensure operational and service excellence
- Steer significant efforts in issuing cash disbursements to customers and dealerships via check/electronic wire payments.
Claims Representative
Liberty Mutual Insurance (Safeco Insurance Company)
09.2016 - 02.2017
- Conducted case investigation based on policy and accident details to confirm coverage/determine damages
- Documented claims by completing and recording forms, reports, logs, and records.
Education
Bachelor of Arts - Liberal Arts
Neumann University
Aston, PASkills
- Customer Service
- Office Administration
- Claim Management
- Conflicts Resolution
- Process Improvement
- Operations Management
- Client Satisfaction/Retention
- Reporting & Documentation
- Relationship Building
Additional Information
Investigative, Security, and Video Surveillance Specialist, Innovative Investigations LLC, Haddon Heights, NJ
Timeline
Dealer Development Administrator
Mitsubishi Motors
12.2023 - Current
Field Representative
Verisk Analytics Inc.
11.2022 - 12.2023
Customer | Retail Services Representative
Subaru of America Headquarters
02.2017 - 11.2022
Claims Representative
Liberty Mutual Insurance (Safeco Insurance Company)
09.2016 - 02.2017
Investigative, Security, and Video Surveillance Specialist
Innovative Investigations LLC
Bachelor of Arts - Liberal Arts
Neumann University
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