Lindsay Mullen
Turnersville,NJ
Summary
Operations and administrative specialist with experience handling customer inquiries, payment processing, and shipment-related follow-up. Brings strong data entry skills, process improvement support, and careful attention to accuracy in fast-paced environments that depend on responsive communication and reliable documentation.
Overview
22
22
years of professional experience
Work History
Operations Management Specialist
United Parcel Service
07.2018 - 09.2022
- Managed high-volume communications with internal and external stakeholders through phone, email, and the internet, ensuring smooth information flow.
- Resolved customer inquiries regarding package and delivery timeline issues, and enhancing customer satisfaction.
- Monitored high-value packages and sent driver messages regarding customer signatures.
- Investigated lost or missing packages through driver follow-up.
- Explained shipping restrictions and hazardous material regulations.
- Maintained updated driver records for improved communication with customers with changes to customer information.
- Streamlined document management by organizing files, creating spreadsheets, and processing reports.
Payment Posting Representative
Rothman Institute
04.2012 - 12.2017
- Processed payments from insurance companies and patients, ensuring accurate application to account balances
- Applied payments from patients and insurance carriers to open account balance
- Matched payments to corresponding explanations of benefits to ensure correct allocation
- Completed refund requests for patients and insurance companies
- Reconciled all payments with computer system and deposits
- Notified follow-up and IBC representatives. of discrepancies in payments or denials by insurance carriers
- Entered surgical charges into the billing system for accurate record-keeping., review schedule, code contract and bundling
Loan Servicing Specialist
Wachovia
10.2008 - 12.2011
- Worked within a team of mortgage underwriting professionals completing secondary mortgage short sales and settlements
- Communicated all stages of short sale process through telephone and email; forwarded relevant details to underwriters for timely processing
- Collected and organized documents for short sale and settlement review to facilitate efficient evaluations
- Gathered essential evaluation documents to streamline short sale file assignments
- Entered all information received into the loan application system accurately to ensure disclosures are generated
- Responded to customer inquiries and conducted research to provide effective support solutions
- Monitored staffing levels to guarantee adequate phone support coverage
Brand Administrator
GlaxoSmithKline
04.2004 - 09.2008
- Provided administrative support to one Segment Vice President, one Medical Director and three Senior Product Managers
- Coordinate meetings, teleconferences, travel arrangements and itineraries
- Coordinated telecommunication changes, office moves, and computer service requests to streamline operations.
- Reconciled corporate accounts using an expense manager system to maintain financial accuracy
- Maintained calendars and file system, open and distribute mail
- Utilized Boise system to maintain adequate supply inventory
- Assisted team members with special projects, ensuring timely completion through effective collaboration.
Administrative Assistant
GlaxoSmithKline
06.2000 - 04.2004
- Coordinated meetings, teleconferences, and travel arrangements to optimize schedules and enhance collaboration
- Supported two Directors and four Managers with administrative tasks, ensuring efficient operations
- Prepare expense reports, petty cash disbursements and check requests
- Accessed MyAssistant to schedule conference rooms and catering for meetings.
- Assist analysts with coordination and mailing of FSS rebates
- Managed errands to streamline communication among departments, fostering effective interdepartmental relationships
- Date stamp all incoming invoices and distribute to the appropriate analyst
Education
Saint Maria Goretti High School
Philadelphia, PA06-2000
Skills
- CACS, YOM, IMS, Rightfax, DocRequest, Proficient in Microsoft Word/Office, Lotus Notes, Excel, Powerpoint
- Process improvement
- Effective Stakeholder Communication
- Customer Experience Management
- Management collaboration
- Time management
- Interpersonal multitasking
- Mysis Vision, SRS
- Customer service
- Data entry
- Scheduling coordination
Timeline
Operations Management Specialist
United Parcel Service
07.2018 - 09.2022
Payment Posting Representative
Rothman Institute
04.2012 - 12.2017
Loan Servicing Specialist
Wachovia
10.2008 - 12.2011
Brand Administrator
GlaxoSmithKline
04.2004 - 09.2008
Administrative Assistant
GlaxoSmithKline
06.2000 - 04.2004
Saint Maria Goretti High School