Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Eric Longhurst

Lead Technician - Field Coordinator
10708 Razil Ct, Austin,TX

Summary

Highly adaptable and bilingual (Spanish-English) Lead Technician and Trainer with extensive experience across diverse technical fields and management roles. Skilled in utilizing a wide range of specialized tools and technologies, with a proven ability to train and lead teams effectively. Bringing a strong track record of technical expertise, problem-solving, and leadership. I am confident in my ability to add significant value to your organization.

Overview

8
8
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Field Coordinator

REALLY
Austin, TX
04.2023 - 01.2025
  • Assembled, installed, and maintained over 200 DeWi telecom radio sites to ensure optimal performance and reliability
  • Conducted site surveys using multiple drones to identify ideal radio locations for maximum network coverage and efficiency
  • Operated drones to capture high-quality cinematic videos and photos for advertising purposes
  • Performed drive tests to analyze network performance of major telecom providers across multiple cities, identifying strategic areas for network improvement
  • Installed, maintained, and monitored security equipment, including cameras and smart door locks, at the main office to enhance workplace safety and protect colleagues

Lead Technician/Trainer

Unified Field Services
Austin, TX
07.2020 - 03.2023
  • Worked for a fulfillment company managing seasonal contracts with multiple vendors across various industries
  • Efficiently executed overlapping work orders for different companies on the same day, ensuring timely and high-quality service
  • Managed a team of up to 20 workers across multiple vendors and cities, ensuring seamless coordination and productivity
  • Trained team members on vendor-specific tasks through hands-on guidance and ride-alongs, ensuring full proficiency in assigned duties
  • Oversaw team performance and provided ongoing support to maintain high standards of quality and efficiency across all projects
  • Nokia – CBRS Technician
  • Installed the first-of-its-kind CBRS network to provide free internet access to students during the COVID-19 lockdown
  • Collaborated with Nokia's hardware and software development teams to ensure the network was working at peak performance
  • Provided real-time troubleshooting and repair support to address system crashes and maintain students ability to attend their classes
  • Lennar – Smart Home Technician
  • Configured complete "Smart Home" systems, integrating lighting, security, and entertainment features tailored to homeowners' preferences
  • Delivered personalized walk throughs to educate customers on system functionality, including automation features (e.g., automatic lights, door locks, and pet-friendly music settings)
  • Amazon – Assembly Technician
  • Assembled a wide range of customer purchased products, including TV mounts, furniture, ceiling-mounted storage racks, and fitness equipment, ensuring proper installation in customers' homes
  • Costco/Sears – Appliance Installer
  • Delivered, installed, and tested appliances to confirm proper functionality
  • Provided customers with hands-on training to maximize safe and effective use of their new appliances

Level 2 Cable Technician

Spectrum
Austin, TX
07.2019 - 01.2020
  • Installed and troubleshot video, internet services, and associated hardware to ensure seamless customer connectivity
  • Maintained company vehicle and tools, ensuring readiness and compliance with operational standards
  • Applied advanced 'cable math' techniques to calculate and optimize signal levels for peak performance and reliability
  • Trained and mentored new hires in field operations, fostering their technical skills and adherence to company procedures

DNS Level 4 Technician

Dish Network
Las Cruces, NM
05.2017 - 05.2019
  • Experienced TV, Internet, and Voice Installer and Repair Technician with cross-training in appliance repair
  • Conducted detailed home inspections to determine line-of-sight, cable routes, and optimal mounting options for installations
  • Independently managed inventory and vehicle maintenance as a remote technician, ensuring operational readiness and efficiency
  • Diagnosed, troubleshot, and repaired laundry and kitchen appliances to ensure optimal functionality
  • Educated customers on how to properly use and maintain their appliences

Skills

Coaxial cables

Fiber optic cables

Cable fittings

Satellite video and internet

Appliance repair

Drone Pilot

Drone assembly

Certification

OSHA 10

Timeline

Field Coordinator

REALLY
04.2023 - 01.2025

Lead Technician/Trainer

Unified Field Services
07.2020 - 03.2023

Level 2 Cable Technician

Spectrum
07.2019 - 01.2020

DNS Level 4 Technician

Dish Network
05.2017 - 05.2019

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Eric LonghurstLead Technician - Field Coordinator