Eric Lopez Duarte

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• Manage acceptance of claims, assign to carriers or independent services, and communicate with insureds regarding coverage, comparative negligence, and claim processing.
• • Research and review coverage, leases, and contracts while collaborating with Account Managers and Producers on claim-related matters.
• • Analyze and process legal documentation to ensure accuracy and compliance.
• • Monitor claim reserves and exposures while maintaining ongoing communication with carriers and clients.
• • Provide internal support to the company’s claims management team.
• • Maintain diary systems for first-party losses, subrogation matters, and open claims.
• • Prepare and submit reports in alignment with departmental policies.
• • Support CSR’s and Producers with claims information for renewals and marketing purposes.
• • Assist with implementing loss control recommendations and coordinating loss control services.

• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
• Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
• Prepared labels for new files and folders as needed.
• Organized and filed documents according to established procedures.

• Managed access control at entrances and exits, monitoring ID's for age verification purposes
• Cooperated with law enforcement agencies during emergency situations
• Adapted quickly when managing large crowds during special events or peak periods
• Maintained security and safety of patrons in a busy nightclub setting
• Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors
• Assisted in setting up and stocking bars for events and functions
• Restocked and organized spirits, beer, and wine in the bar area
• Worked with coworkers to complete tasks
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Responded quickly to meet customer needs and resolve problems
• Troubleshot minor problems and reported larger technical issues.

Ensured bartenders had a continuous supply of ice by restocking throughout shifts and closing duties.

• Managed tip jar counts during shifts, including exchanging large bills for smaller denominations.

• Assisted bartenders with operational tasks to maintain efficient and smooth service.

• Replaced empty beer kegs promptly to ensure uninterrupted beverage availability.

• Retrieved and provided merchandise (e.g., branded apparel) to customers as requested.

• Managed access control at entrances and exits, monitoring ID's for age verification purposes
• Cooperated with law enforcement agencies during emergency situations
• Adapted quickly when managing large crowds during special events or peak periods
• Maintained security and safety of patrons in a busy nightclub setting
• Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors
• Assisted in setting up and stocking bars for events and functions
• Restocked and organized spirits, beer, and wine in the bar area
• Worked with coworkers to complete tasks
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Responded quickly to meet customer needs and resolve problems
• Troubleshot minor problems and reported larger technical issues.

• Greeted customers with a friendly and professional demeanor
• Communicated effectively with customers, coworkers, management staff, vendors
• Acted as face of establishment by demonstrating company values and mission
• Maintained presence at assigned entry or exit to provide friendly service and deter inappropriate behavior
• Displayed strong communication skills when interacting with customers and staff members.

• Maintained knowledge of current menu items, ingredients and preparation methods
• Maintained an organized workspace by cleaning up after each shift was completed
• Assisted in training new employees on kitchen operations and safety protocols.

• Built strong relationships with kids and club members through exceptional communication skills and follow-up efforts
• Worked under guidance of leadership and alongside other staff members to meet organizational goals
• Managed time by effectively prioritizing urgent tasks
• Oversaw children in extracurricular activities, confirming student safety and comfort
• Utilized strong interpersonal and communication skills to build positive relationships with students and their families
• Engaged with diverse populations from different cultural backgrounds and worked diligently to create an inclusive environment.