Eric Lorenzo
Indian Trail,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Owner/Operator
CK Home Solutions LLC
12.2020 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Bilingual Customer Service Specialist
Duke Energy
05.2018 - 10.2020
- Utilized databases, logs as sources to locate and verify information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met all call quality standards and daily quotas for first-call resolution.
- Developed a deep understanding of customer service principles and customer service best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Line Supervisor
ETS Express
03.2016 - 05.2018
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
- Followed and improved operating procedures and best practices for line production.
- Coordinated with other supervisors within facility to manage operations between departments.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
Education
Associate of Applied Science - Accounting
Central Piedmont Community College
Charlotte, NC05.2020
Skills
- Business Planning
- Operations Oversight
- Employee Relations
- Balanced Work Ethic
- Adaptable and Flexible
- Training and Development
Timeline
Owner/Operator
CK Home Solutions LLC
12.2020 - Current
Bilingual Customer Service Specialist
Duke Energy
05.2018 - 10.2020
Line Supervisor
ETS Express
03.2016 - 05.2018
Associate of Applied Science - Accounting
Central Piedmont Community College
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