Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Love

West Burlington,IA

Summary

Dynamic team leader with a proven track record at Walmart, excelling in effective problem resolution and team management. Enhanced customer satisfaction ratings through meticulous attention to service quality and streamlined workflows. Skilled in documentation and reporting, empowering team members to achieve measurable goals while fostering a collaborative work environment.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience

Work History

Team Leader

Walmart
12.2017 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Assistant Manager

Dollar General
07.2012 - 12.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

Associate of Science - Automotive Technology

Southeastern Community College
West Burlington, IA
05-2014

GED -

Lincolns Challenge
Rantoul, IL
05-1996

Skills

  • Effective problem resolution
  • Team management
  • Effective task management
  • Measurable goal planning
  • Documentation and reporting
  • Meticulous attention to specifics

Timeline

Team Leader

Walmart
12.2017 - Current

Assistant Manager

Dollar General
07.2012 - 12.2017

Associate of Science - Automotive Technology

Southeastern Community College

GED -

Lincolns Challenge

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