Eric Luxenberg
Las Vegas,NV
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
Work History
Sales Manager
Bullseye Products LLC
01.2013 - Current
- Implemented systems and procedures to increase sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Manager
LVAC
01.2020 - 04.2022
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Front Desk Associate
LVAC
01.2020 - 04.2022
- Entered and updated sensitive customer information during check-ins and room changes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered guest questions and referred to local points of interest.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Sales
Impact Innovations LLC
01.2009 - 01.2013
- Solved customer challenges by offering relevant products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Golds Gym
03.2004 - 01.2008
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate
GNC
Las Vegas, NV
01.2007 - 03.2009
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
Manager
Nutrition Rush
Las Vegas, NV
02.2016 - 03.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.l
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
MBA - Business Administration And Management
Nevada State College At Henderson
Henderson, NV05.2012
Skills
- Direct Sales
- Sales Territory Growth
- Team Oversight
- CRM Software
- Verbal and Written Communication
- Sales Expertise
- Goals and Performance
- Sales Presentation
- Sales Process
- Product Knowledge
- Persuasive Negotiations
- Excellent Communication Skills
- Accomplished Manager
- Negotiations Expert and Strong Deal Closer
- Effective Retail Sales Manager
- Consultative Selling
- Recruiting and Hiring
- Closing Techniques
- Motivational Techniques
- Lead Identification and Generation
- Persuasive Selling
Languages
Spanish
Limited Working
Timeline
Sales Manager
LVAC
01.2020 - 04.2022
Front Desk Associate
LVAC
01.2020 - 04.2022
Manager
Nutrition Rush
02.2016 - 03.2018
Sales Manager
Bullseye Products LLC
01.2013 - Current
Sales
Impact Innovations LLC
01.2009 - 01.2013
Sales Associate
GNC
01.2007 - 03.2009
Sales Associate
Golds Gym
03.2004 - 01.2008
MBA - Business Administration And Management
Nevada State College At Henderson