An adaptive and committed job seeker with 8 years of experience working for tech companies such as Apple and Metallicus. Looking to bring value, inquisitiveness and results to a growing marketing team with my skills in digital marketing, social media, podcasting and client-facing roles.
Hi, I’m
Eric Lyons
San Francisco,CA
Summary
Overview
9
years of professional experience
4
Certificates
Work History
Metallicus, Inc.San Francisco, CA
Client Services Team Lead |
12.2019 - 11.2023
Job overview
- Facilitated weekly meetings with Client Services agents to provide feedback on email responses, monthly KPI metrics within the CRM tools and team updates.
- Established the Client Services' social media presence on X by creating and managing accounts dedicated to answering customer inquiries, curating content for tutorials, and announcing new service features.
- Built internal and external communications through support agent responses, internal agent procedures, and tutorial articles.
- Provided helpful insights for Compliance, Marketing, and Developer teams to better understand customer activity through our mobile and desktop applications.
Metallicus, Inc.San Francisco, CA
Podcast Host |
11.2022 - 11.2023
Job overview
- Hosted 25 weekly episodes of the "Metallicus Live" company podcast and published new episodes on platforms including Youtube, Spotify, Apple Podcasts, iHeart Radio, and 25+ other platforms.
- Interviewed guests about their lives, careers, experiences in the financial or Web3 industry.
- Conducted pre-interview research and prepared questions for guests before facilitating weekly live broadcasts over Twitter/X Spaces.
- Monitored financial and crypto industry trends to identify potential topics for upcoming podcast episodes.
AppleSan Francisco, CA
Product Specialist |
12.2014 - 12.2019
Job overview
- Collaborated alongside a team of 350+ employees in a fast-paced retail environment.
- Achieved a yearly average of $500,000+ in sales revenue as a part-time employee and full-time college student.
- Maintained a 94% yearly customer satisfaction rating compared to the store's overall 71%. Most reviews received emphasized "Ability to Connect", "Understanding Needs" and “Product Knowledge."
- Represented the brand by creating an in-store shopping experience when engaging with customers by making a transaction feel more like an organic human interaction.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from Marketing
12.2018
University Overview
Skills
- Digital Marketing
- Social Media
- Email Marketing
- TV and Audio communication
- Podcast Hosting
- Customer Service
Certification
- Digital Marketing (2023); online course - HubSpot Academy
- Email Marketing (2023); online course - HubSpot Academy
- Social Media Marketing I (2023); online course - HubSpot Academy
- Social Media Marketing II (2023); online course - HubSpot Academy
Affiliations
Affiliations
An occasional guest commentator on TMZ Live. See link:
https://docs.google.com /spreadsheets /d/1I6ApOJ3zZkLL9oRyep6_8s7Ybm 8VmN9JhuwN2-NnIFQ/edit#gid
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