Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Madrigal

Saugus

Summary

Professional restaurant leader with strong focus on team collaboration and achieving results. Skilled in managing staff, ensuring high standards of service, and adapting to changing needs. Reliable, flexible, and known for effective problem-solving and communication. Proven ability to enhance operational efficiency and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Head Bartender/Shift Lead Manager

Wokcano
10.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supervise the work of bar staff and other bartenders.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

BARTENDER

Solita Tacos and Margaritas
06.2015 - 10.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

COCKTAIL

Elephant Bar
06.2010 - 07.2014
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.

Education

Bachelors of Science - Biology Cellular and Molecular Biology

CALIFORNIA STATE UNIVERSITY-CHICO
Chico, CA
12.2018

Skills

  • Time management
  • Cleaning, maintaining, and calibrating equipment
  • Analyzing and recording data
  • Organizational skills
  • Computer skills
  • Staff training and supervision
  • Cash handling expertise

Languages

English
Spanish

Timeline

Head Bartender/Shift Lead Manager

Wokcano
10.2020 - Current

BARTENDER

Solita Tacos and Margaritas
06.2015 - 10.2020

COCKTAIL

Elephant Bar
06.2010 - 07.2014

Bachelors of Science - Biology Cellular and Molecular Biology

CALIFORNIA STATE UNIVERSITY-CHICO

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