Summary
Overview
Work History
Education
Skills
Certification
Timeline

Eric Manrique

Summary

With over eight years of experience in customer service, beginning at age 15, I have developed a strong work ethic and demonstrated leadership across diverse teams. My background includes extensive expertise in job installations, hospitality, and professionalism, beginning in 2018 with a focus on event installations. . This broad skill set and experience empower me to confidently assume larger roles and consistently exceed expectations.

Overview

9
9
years of professional experience
6
6
Certification

Work History

Server/Bartender Trainer

Agave Mexican Restaurant & Tequila Bar
01.2021 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Created unique drink and cocktail offerings to improve the restaurants reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Lead Installer

Encore Events Rentals
08.2018 - 09.2023
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained..
  • Installed and tested rentals at residential and business locations
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
  • Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.

Lead Server

Mazza Catering
01.2021 - Current
  • Enhanced customer experience by providing attentive and personalized service during their dining Experience
  • Cultivated warm relationships with regular customers.
  • Frequently complimented by guest for going above and beyond my normal responsibilities.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

Host/Lead Busser

El Farolito
06.2015 - 08.2018
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.

Education

Completed Course - HVAC

NextGen Trade Academy, Santa Rosa, CA
07.2024

Nursing And Health Education - Nursing Education

Alpha First Medical Academy
06.2023

High School Diploma -

Healdsburg High School
05.2018

Hospitality

Santa Rosa Junior College
08.2023

Skills

  • Great with People and Relationship Building
  • Upselling
  • Comfortable Operating a Variety of Equipment and Tools
  • EPA Regulations
  • Proficient Customer Service
  • Possess Strong Communication Organizational and Troubleshooting skills leading to a Streamlined Results

Certification


  • [EPA]- EPA 608 Universal (2024)
  • [Nate] - Ready To work (2024)
  • [OSHA]- OSHA Outreach Training (2024)
  • [CNA] - Certified Nurse Assistant- (2023)
  • [CPR]- Cardiopulmonary Resuscitation- (2023)

Timeline

Server/Bartender Trainer - Agave Mexican Restaurant & Tequila Bar
01.2021 - Current
Lead Server - Mazza Catering
01.2021 - Current
Lead Installer - Encore Events Rentals
08.2018 - 09.2023
Host/Lead Busser - El Farolito
06.2015 - 08.2018
NextGen Trade Academy - Completed Course , HVAC
Alpha First Medical Academy - Nursing And Health Education, Nursing Education
Healdsburg High School - High School Diploma,
Santa Rosa Junior College - , Hospitality

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Eric Manrique