Eric Marrero
Santa Rosa,CA
Summary
Dynamic hotel management professional with over 6 years of leadership experience in operations, sales, and team management within high-volume hospitality environments. Achieved top national performance rankings for Hilton properties, including placements in the top 10%, top 5%, and as high as #3 nationwide. Possesses a robust skill set in leadership, customer service, and team development, ready to leverage expertise in diverse full-time or part-time opportunities across various industries. Committed to delivering exceptional results and fostering a culture of excellence in any organizational setting.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
STORE MORE! Self Storage
03.2026 - Current
- Supervised daily operations to ensure efficient customer service and facility maintenance.
- Trained and developed staff on best practices for customer engagement and sales techniques.
- Implemented inventory management systems to streamline storage unit allocations and reservations.
- Analyzed market trends to adjust pricing strategies and enhance competitive positioning.
- Facilitated conflict resolution between customers and staff, improving overall satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Salesperson
Vamos Hospitality
05.2025 - 03.2026
- Developed strong customer relationships to enhance client retention and satisfaction.
- Executed sales strategies to exceed monthly targets and drive revenue growth.
- Trained new staff on product knowledge and effective sales techniques.
- Implemented customer feedback mechanisms to refine service offerings and improve client experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Operations Manager
Tru By Hilton
05.2023 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Led training programs for staff, improving team performance and service delivery.
AGM/DOS
Hampton By Hilton Trinity/Odessa
10.2019 - 12.2022
- Create schedule for employees
- Daily/Weekly breakthroughs with different departments to ensure work environment is ethical and efficient
- Create contracts for different events at the hotel. (Includes Rooming contracts and Meeting Space contracts)
- Contact corporate clientele Regularly to ensure their satisfaction
- Handle all incoming Dispute's (investigate and explain any and all reasoning involved)
- Ensure maintenance is being handled correctly, and on occasion perform routine maintenance.
- Ensure all guest's are satisfied with their time with us, address any potential complaints and develop plan's accordingly.
- Create and modify various Excel spreadsheets for business analysis purposes
- Monthly and weekly bank drops, as well as paying certain bills via check or through the business card.
- Log all expenses and income accordingly
- Inspect rooms and common areas to determine if the property is up to code/standard if it isn't, find a solution and create a preventative plan
- Double check hours for payroll before submitting to upper management
- Pulling permits from the local county for any upcoming projects to ensure we get first contact with companies
- Handle all guest complaint's both formal and informal
- Training all agents on the front desk as well as how to properly give the clientele the best impression.
Front Desk Clerk
Hampton Inn Wesley Chapel
01.2018 - 09.2019
- Perform basic maintenance as necessary as the property was 10+ years old
- Welcome all incoming guests with the brand standard smile and customer service
- Stock shop, submit any order information as necessary to my supervisor
- Clean all front desk areas as well as common areas to ensure brand standards were met
- Learn about potential leads for business and submit to my Director of Sales
- Give a firsthand resolution for any complaints as necessary
- Finish given checklists in a timely manner
Painter/Owner
E-Man Services
01.2016 - 01.2018
- As the owner of my own small family business I had to market myself to small home owners and other small companies.
- We would offer interior and exterior painting services as well as power washing and small cleaning jobs.
- We had to make sure that all areas were prepped accordingly, and that each customers job was completed in a timely manner and to their liking.
- My father and I did this for a few years together until he became unable to work due to back problems.
Education
High School Diploma -
Hudson High School
06-2013
Associates in Arts -
Pasco-Hernando State College
12-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Customer relations
- Store organization
Personal Information
- Date of Birth: 09/12/96
- Nationality: Spanish
Hobbies and Interests
- Reading
- Learning about history
Timeline
Assistant Store Manager
STORE MORE! Self Storage
03.2026 - Current
Salesperson
Vamos Hospitality
05.2025 - 03.2026
Operations Manager
Tru By Hilton
05.2023 - 05.2025
AGM/DOS
Hampton By Hilton Trinity/Odessa
10.2019 - 12.2022
Front Desk Clerk
Hampton Inn Wesley Chapel
01.2018 - 09.2019
Painter/Owner
E-Man Services
01.2016 - 01.2018
High School Diploma -
Hudson High School
Associates in Arts -
Pasco-Hernando State College