Eric Martinez
Technician
Orlando,FL
Summary
Versatile and results-driven professional with a proven track record at JB Hunt Transport, adept in maintenance and repairs, and exceptional in fostering customer relationships. Leveraged analytical problem-solving and Microsoft Excel expertise to enhance operational efficiency and reduce waste, significantly optimizing stock levels. Demonstrates a strong ability to manage high-volume tasks while maintaining accuracy and exceptional service.
Overview
6
6
years of professional experience
Work History
Dispatcher
Kane Reality Corp
Raleigh, NC
04.2022 - 09.2024
- Addressed questions, problems or requests for service or equipment.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Implemented troubleshooting techniques to resolve issues related to monitoring alerts.
- Utilized and updated the in-house knowledge base to keep current with the correct protocols.
- Monitored monitoring system and addressed any alerts.
Export Logistics Coordinator
Grifols Pharmaceutical
Raleigh, NC
09.2022 - 04.2023
- Ensured compliance with company policies and procedures related to project management activities.
- Facilitated communication between different departments in order to resolve issues quickly.
- Updated SOPs to keep protocols current.
- Oversaw every phase of the supply chain, from purchase order to delivery, to invoicing.
Operations Supervisor
JB Hunt Transport
Raleigh, NC
10.2018 - 08.2022
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Prepared reports on operational performance metrics and presented them to management team.
Education
BBA - Business Administration
Northern Arizona University
Flagstaff, AZ12-2015
Skills
- Exceptional Microsoft Excel skills
- Microsoft Office
- Analytical problem solving
- Software troubleshooting
- Hardware troubleshooting
- Maintenance and repairs
- Customer relationship management
- Root-cause analysis
- Python
- SQL
Timeline
Export Logistics Coordinator
Grifols Pharmaceutical
09.2022 - 04.2023
Dispatcher
Kane Reality Corp
04.2022 - 09.2024
Operations Supervisor
JB Hunt Transport
10.2018 - 08.2022
BBA - Business Administration
Northern Arizona University
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