Elaine Galloway

Generated new business opportunities through strong relationships with guests and community members.

Managed daily operations to ensure compliance with food safety, quality, and brand standards.

Controlled labor and food costs through strategic scheduling and inventory management to maintain budget adherence.

Led hiring, training, and development of team members to build a high-performing staff.

Resolved customer complaints to improve guest satisfaction and foster loyalty.

Maintained compliance with health, safety, and company policies for a safe environment.

Communicated with district leaders and corporate teams to implement initiatives aligning with operational goals.

Oversaw cash handling, deposits, and financial reporting for accuracy and accountability.

Increased sales by implementing local marketing strategies and promoting new products, enhancing store visibility.

Managed daily operations while ensuring compliance with food safety and service quality standards.

Managed labor and food costs through effective scheduling and inventory management, supporting profitability.

Hired, trained, and coached staff to achieve performance goals and deliver exceptional customer service.

Handled customer complaints promptly to maintain positive relationships and enhance satisfaction.

Utilized CRM and reporting tools to track sales activity, monitor financial performance, and communicate insights to management.

Ensured operational compliance with health regulations through regular audits for safety and quality assurance.

Partnered with community organizations to strengthen brand loyalty and foster repeat business.

• Assisted customers in selecting eyewear based on their needs and preferences.
• Conducted preliminary eye examinations and took precise measurements for lenses.
• Maintained inventory of frames and lenses, ensuring optimal product availability.
• Provided technical support to customers regarding lens care and adjustments.
• Collaborated with optometrists to prepare patients for examinations efficiently.
• Managed scheduling for eye exams, optimizing patient flow and appointment times.
• Maintained accurate records of patient prescriptions and eyewear sales.
• Filled out paperwork for insurance claims and verified coverage information with insurance companies.
• Checked frame alignment using optical tools and made minor adjustments as needed.
• Cleaned examination rooms between patients to ensure a safe environment.
• Ordered contact lenses from suppliers based on physician orders.
• Processed payments for services rendered in an efficient manner.
• Dispensed eyeglasses per prescription specifications utilizing lensometer equipment.
• Communicated professionally with doctors, staff members, vendors, and other healthcare professionals.
• Ensured compliance with state regulations concerning eye care services and products.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

• Developed training programs for new employees to streamline onboarding processes.
• Managed daily operations to ensure efficient workflows and elevated productivity.
• Oversaw staff scheduling to optimize coverage and enhance service levels.
• Coordinated inventory management to maintain stock quality and availability.
• Implemented cost-saving initiatives across operations and resource management.
• Enhanced customer service protocols to boost client satisfaction and retention rates.
• Supervised performance evaluations to drive employee engagement and development.
• Built strong, long-term customer relationships through effective account management.