Open To Work
Sheila McDonald
Beverly Hills
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliability and loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
RGM
Yum Brands Inc
Crystal River
08.2024 - Current
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Trained and supervised staff to enhance service standards and ensure consistent customer satisfaction.
- Coordinated scheduling and staffing to optimize restaurant workflow and efficiency.
- Monitored inventory levels, ensuring availability of essential supplies and ingredients.
- Implemented health and safety protocols to comply with regulations and standards.
- Handled customer inquiries and feedback to improve service quality and satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques, contributing to overall revenue growth.
Restaurant Manager
Cattle Dog Coffee Roaters
Inverness
08.2022 - 08.2024
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and service standards.
- Coordinated scheduling and staffing to optimize restaurant workflow and efficiency.
- Developed menus in collaboration with chefs to enhance guest dining experiences.
- Monitored inventory levels, ensuring availability of essential supplies and ingredients.
- Implemented health and safety protocols to comply with regulations and standards.
- Handled customer inquiries and feedback to improve service quality and satisfaction.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Store Manager of Operations
Circle K
Gainesville
01.2011 - 03.2022
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and training to maintain optimal service levels.
- Oversaw inventory management, including stock ordering and loss prevention measures.
- Conducted regular inspections to ensure cleanliness and safety in the store environment.
- Organized promotional events to attract new customers and boost sales revenue.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Orchestrated and launched computerized inventory management system that kept store shelves continually stocked with products customers needed.
- Analyzed sales trends to adjust pricing levels accordingly.
Restaurant Manager
Dunkin' Brands
Ocala
03.2008 - 01.2011
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved conflicts among employees in an effective manner.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Convenience Store Manager
Kwik King Food Store
Ocala
05.2003 - 03.2008
- Supervised staff scheduling and training to maintain optimal service levels.
- Conducted regular inspections to ensure cleanliness and safety in the store environment.
- Monitored employee productivity and suggested improvements for better productivity and service delivery.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Coordinated routine responsibilities of staff and allocated resources to meet customer demand.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
Company Manager
Take 5 coffee co
Cleveland
11.1995 - 05.2003
- Oversaw daily operations of coffee shop and ensured smooth workflow.
- Developed marketing strategies to promote seasonal products and events.
- Implemented quality control measures to maintain high product standards.
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Evaluated existing processes to identify areas of improvement or cost savings opportunities.
- Conducted regular reviews of business procedures to identify opportunities for improvement.
- Maintained records of personnel-related data such as hiring, termination, leaves.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Medical Secretary
Peter D Gomos
Cleveland
08.1994 - 11.1997
- Managed patient scheduling and appointment coordination for efficient office operations.
- Communicated effectively with patients regarding inquiries and appointment details.
- Assisted healthcare providers by preparing charts and ensuring necessary documentation.
- Handled insurance verification and billing processes for patient accounts.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Performed data entry tasks related to patient information into various databases.
Education
Heritage Christian
Brooklyn , OHSkills
- Restaurant operations
- Inventory management
- Staff training
- Customer service
- Sales analysis
- Conflict resolution
- Team building
- Time management
- Troubleshooting
Certification
- Serve safe
Timeline
RGM
Yum Brands Inc
08.2024 - Current
Restaurant Manager
Cattle Dog Coffee Roaters
08.2022 - 08.2024
Store Manager of Operations
Circle K
01.2011 - 03.2022
Restaurant Manager
Dunkin' Brands
03.2008 - 01.2011
Convenience Store Manager
Kwik King Food Store
05.2003 - 03.2008
Company Manager
Take 5 coffee co
11.1995 - 05.2003
Medical Secretary
Peter D Gomos
08.1994 - 11.1997
Heritage Christian