Michelle Brooks
Surprise,AZ
Summary
Capable Guest Services Manager offering over 17 plus years of experience in guest services and team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RGM
KFC Restaurant
Tolleson, AZ
01.2026 - Current
- Achieved consistent sales growth by implementing targeted marketing strategies and enhancing guest engagement initiatives.
- Directed team training programs to elevate service standards, resulting in improved customer satisfaction ratings.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency for cost savings.
- Cultivated strong vendor relationships to secure favorable terms and reliable product availability for operations.
- Fostered a culture of teamwork by encouraging open communication, resulting in improved morale across departments.
- Coordinated daily staff scheduling and task delegation to maximize productivity and maintain operational flow.
Deli General Manager, Guest Service Manager
Pilot Company
Phoenix, AZ
08.2007 - Current
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Interviewed, hired, and supervised back of house staff.
- Hired qualified staff to fill Deli Production and Deli Service Lead positions.
- Scheduled over 6 employees by assigning shifts.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Assistant Manager
Tasoro
Umatilla, OR
09.2004 - 06.2007
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 10 to 15 team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Completed inventory audits to identify losses and project future demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Forks Junior-Senior High School
Forks, WA06-1992
Skills
- Achieved high guest satisfaction through effective relationship management Improved guest account accuracy, resulting in streamlined financial operations Enhanced service scheduling processes, leading to increased operational efficiency
Certification
ServSafe Manager Certificate
ServSafe Proxy Certificate
Timeline
RGM
KFC Restaurant
01.2026 - Current
Deli General Manager, Guest Service Manager
Pilot Company
08.2007 - Current
Assistant Manager
Tasoro
09.2004 - 06.2007
High School Diploma -
Forks Junior-Senior High School