CRYSTAL ALBERTO MIRANDA
Charlotte,NC
Summary
I would like to enhance my professional skills and advance in a stable and dynamic work environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
RGM
Tacobell
Charlotte, NC
11.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Supervised employees through planning, assignments, and direction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Administered employee discipline through verbal and written warnings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Kitchen Manager and Front House AGM
Viva Chicken
Charlotte, NC
05.2005 - 03.2022
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Explained goals and expectations required of trainees.
- Ensured compliance with health and safety regulations.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Inspected dining and serving areas for cleanliness and proper setup.
Shiftlead
McDonalds
Charlotte, NC
04.2008 - 09.2012
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Recommended opportunities for growth and advancement to motivate employees.
- Managed daily cash intake by counting out registers and tabulating profits.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Documented receipts, employee hours and inventory movement.
- Ensured compliance with food safety regulations and quality standards.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Planned and developed new operation processes to innovate and stay competitive.
- Taught staff upselling techniques to meet revenue targets.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Organized special events such as holiday sales or promotional campaigns.
- Processed weekly payroll information using appropriate software applications.
Education
High School Diploma -
Vance High School
Charlotte, NC06.2007
Skills
- Sales reporting
- Inventory management
- Employee training
- Financial analysis
- Operational compliance
- Menu development
- Team building
- Supplier relationship management
- Customer service
- Workforce scheduling
- Performance evaluation
- Time management
- Safety regulations
- Data entry
- Flexible and adaptable
- Team management
- Organization
- Decision-making
- Teamwork and collaboration
- Maintenance & repair
- Organization and time management
- Supervision and leadership
- Customer relations
- Friendly, positive attitude
- Leadership
- Basic math
References
References are available upon request, 980-309-9032, crystal042988@gmail.com, 2335 Thornton Rd, Charlotte, NC, 28208
Professional Accomplishments
- Fluently bi-lingual in English and Spanish
- Experience in the packing and labeling Industry
- Customer Service and Relations
- Fast Learner
- Managerial Skills
- Bookkeeping
- Computer
- Cashier and Pricing
- Cleaning
- Secretarial Duties including although not limited to phone systems
- Insurance Claims
- Bank Deposits and Reconciliations
- General Accounting and General Ledger
- Caregiver
- Quality Custom Distribution
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
RGM
Tacobell
11.2022 - Current
Shiftlead
McDonalds
04.2008 - 09.2012
Kitchen Manager and Front House AGM
Viva Chicken
05.2005 - 03.2022
High School Diploma -
Vance High School