Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Martinez

Eagle Pass,TX

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in team development and inventory management. Proven track record of promoting associates and enhancing productivity through innovative processes. Strong communicator with exceptional problem-solving skills, recognized for maintaining high performance standards and fostering positive customer relations.

Overview

11
11
years of professional experience

Work History

Stocking 1&2 Coach

Walmart
03.2024 - Current
  • Member of Power of 3
  • Made a SWAS Presentation for Market Team
  • Market Champion for New Automation Pallet system
  • Promoted 3 associates into Team Lead roles, and Promoted 1 Team Lead into a Coach.
  • Conducted Several OSR's
  • Was Made MOD on several occasions
  • Store of the Month for Feb from DC 6816 Ambassadors, Drivers, and Associates
  • Store of the Quarter for June from DC 6816 Ambassadors, Drivers, and Associates.

Front End Coach

Walmart
09.2023 - 02.2024
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.

Stocking 1&2 Coach

Walmart
11.2022 - 09.2023
  • Collaborated with other coaches to share best practices, techniques, and insights for overall improvement.
  • Conduct regular meetings with staff to discuss progress and identify area of improvement.
  • Initiated new processes that resulted in increased productivity across all areas.
  • Made a 29,000 Sale with Val Verde County.
  • Made a RFID single scan Powerpoint and presented it to the Market.
  • Promoted 3 Associates to Team Lead roles by establishing teaching/training skills.
  • Maintained Capping Percentage 95% or better.
  • Maintained Vizpick Score at a High Percentage.
  • Made relationships with law enforcement, Local schools, and Food Chain Business.

Stocking Lead

Walmart
11.2017 - 09.2022
  • Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
  • Managed incoming shipments accurately by verifying documentation against physical product counts.
  • Streamlined stocking processes by creating detailed work schedules for team members, ensuring adequate coverage during peak hours.
  • Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.

CAP 2 Associate

Walmart
05.2016 - 10.2017
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Was a Back up supervisor.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.

Customer Service Representative

Convergys
10.2015 - 04.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Receiving Unloader

Burlington Coat Factory Distribution Center
03.2014 - 09.2015
  • Showcased problem-solving skills when addressing discrepancies in shipping documents or damaged goods upon arrival.
  • Improved receiving department productivity, collaborating closely with team members to unload trucks efficiently.
  • Contributed to maintaining an organized receiving area by consistently cleaning up debris from packaging materials.

Education

High School Diploma -

J.W. Nixon
Laredo, TX
06-2014

Skills

  • Excellent communication Skills
  • Inventory Management
  • Team development
  • Team Motivation
  • Problem Solving and Decision Making
  • Visual Merchandising

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Stocking 1&2 Coach

Walmart
03.2024 - Current

Front End Coach

Walmart
09.2023 - 02.2024

Stocking 1&2 Coach

Walmart
11.2022 - 09.2023

Stocking Lead

Walmart
11.2017 - 09.2022

CAP 2 Associate

Walmart
05.2016 - 10.2017

Customer Service Representative

Convergys
10.2015 - 04.2016

Receiving Unloader

Burlington Coat Factory Distribution Center
03.2014 - 09.2015

High School Diploma -

J.W. Nixon

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