Eric Martinez
Houston
Summary
Natural leader with a proven track record of advancing from dishwasher to innovative general manager. Expertise in team development, strategic planning, and conflict resolution. Demonstrated ability to enhance operations and drive organizational growth while maximizing profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sweetgreen
Houston, TX
07.2023 - Current
- Assisted in daily operations to ensure seamless service delivery and customer satisfaction.
- Coordinated team scheduling to optimize coverage during peak hours, enhancing workflow efficiency.
- Developed training materials for new hires, promoting consistent knowledge across staff.
- Streamlined inventory management processes to reduce waste and maintain stock levels efficiently.
Shift Leader
Sweetgreen
College Park, MD
06.2022 - 07.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on best practices and company standards.
- Traveled to multiple cities to help open new locations for the company
Team Member
Sweetgreen
College Park, MD
01.2022 - 06.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Assisted in training new team members on operational procedures and company policies.
Team Member
Chick Fill A
Silver Spring, MD
06.2018 - 01.2022
- Collaborated with team to streamline order processing, reducing wait times during peak hours.
- Maintained cleanliness and organization in work areas, promoting a positive environment for staff and guests.
- Worked different stations to provide optimal coverage and meet production goals.
Drivers Assistant
Quiet Sweep
Rockville Maryland
05.2015 - 06.2018
- On the daily, executed over night cleaning duties for 12 shopping centers in multiple locations, focusing on trash removal and sidewalk and parking lot upkeep to enhance overall cleanliness.
- Operated leaf blower to clear debris for efficient truck collection.
Education
Accounting
Montgomery College
Rockville, MDSkills
- Team development and leadership
- Conflict resolution strategies
- Financial management expertise
- Operational analysis skills
- Startup operations management
- Market growth strategies
Certification
- Manager ServSafe
- ServSafe Proctor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sweetgreen
07.2023 - Current
Shift Leader
Sweetgreen
06.2022 - 07.2023
Team Member
Sweetgreen
01.2022 - 06.2022
Team Member
Chick Fill A
06.2018 - 01.2022
Drivers Assistant
Quiet Sweep
05.2015 - 06.2018
Accounting
Montgomery College