Eric Mba Ngono
Southfield,MI
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Uber Greenlight
Detroit, MI
01.2020 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Provided technical support when necessary to resolve complex problems.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Answered inbound calls, chats and emails to facilitate customer service.
Intern
superior bread
Livonia, MI
10.2018 - 08.2019
Customer Service Representative
Superior bread co
Livonia, MI
11.2018 - 01.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Educated customers on special pricing opportunities and company offerings.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Business Administration
University of Yaounde
Cameroon08.2013
Some College (No Degree) - Matlab Linear Algebra And Calculus
Schoolcraft College
Livonia, MISkills
- Print Production
- Telephone etiquette
- Digital Archiving
- Records administration
- Microsoft Office Suite
- Billing and coding
- Quality control
- Data evaluation
- Quantitative skills
- Improvement plan knowledge
- Program evaluation
- Planning
- Issue Escalation
- Customer Relationship Management
- Payment Management
Affiliations
- Member, Small Business Association (2008 - present)
Websites
Certification
- Customer Service Representative Certificate
- Customer Service Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Executive
Uber Greenlight
01.2020 - 01.2022
Customer Service Representative
Superior bread co
11.2018 - 01.2019
Intern
superior bread
10.2018 - 08.2019
Bachelor of Science - Business Administration
University of Yaounde
Some College (No Degree) - Matlab Linear Algebra And Calculus
Schoolcraft College