Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Meghan Kalck

Jarrettsville,MD

Summary

Skilled Journalist with 4-year history conceptualizing and reporting on diverse stories. Versed in digital media and skilled in writing and editing pieces for online platforms.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Wawa
03.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Digital Media Fellowship

EF Gap Year
09.2023 - 11.2023
  • Collaborated with EF’s Content and Social Media Manager to create video content for EF Gap Year’s Instagram, TikTok, and YouTube channels
  • Received one-on-one mentorship from marketing professionals and created a portfolio of published work.
  • Developed short-form video editing skills by curating user-generated content with CapCut, Adobe Lightroom, and other editing apps.

Customer Service Representative

Chipotle
08.2021 - 11.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Cultural Studies

EF Gap Year
11.2023

Language

Education First Barcelona
Barcelona, ESP
09.2023

High School Diploma -

North Harford High School
Pylesville, MD
05.2023

Skills

  • Scheduling
  • Video Editing
  • Conflict Resolution
  • Product Promotion
  • Problem Resolution
  • Problem-Solving Abilities
  • Print Production
  • Content Production
  • Community Engagement
  • Content Strategy
  • Graphic Design

Websites

Accomplishments

  • Received certificate as "Most Improved Journalist" in High School.
  • Received Certificate from Education First Barcelona for course completion while also leveling up to the A1 course.
  • Received Certificate from the Ban Rongnam School in Chiang Mai, Thailand for service and sustainability.

Timeline

Digital Media Fellowship

EF Gap Year
09.2023 - 11.2023

Customer Service Representative

Wawa
03.2022 - Current

Customer Service Representative

Chipotle
08.2021 - 11.2021

Cultural Studies

EF Gap Year

Language

Education First Barcelona

High School Diploma -

North Harford High School

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