Eric Menezes
Milford,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Courier
Fed Ex Express
Framingham, MA
02.2023 - Current
- Drove company vehicle to transport goods between locations safely and efficiently.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Reported issues to supervisors resulting in increased customer satisfaction.
Wardrobe Consultant, Assistant Manager II
Men's Wearhouse
Framingham, MA
02.2017 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Full-Time Store Associate
Aldi
Milford, MA
02.2023 - 01.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves with merchandise and maintained inventory levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints promptly with professionalism and courtesy.
- Addressed customer questions and concerns regarding products and services.
Front Desk Associate
Dellaria Day Spa & Salon
08.2016 - 02.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
Line Cook
TGI Fridays
02.2014 - 11.2015
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Customer Service Representative
Cumberland Farms
08.2013 - 02.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
GED -
Joseph P Keefe Technical High School
Framingham, MA06.2014
Skills
- Customer service
- Problem solving
- Organizational skills
- Package handling
- Verbal and written communication
- Multitasking capacity
- Interpersonal communication
- Adaptability and flexibility
- Decision-making
Languages
English
Professional
Hindi
Native/ Bilingual
konkani
Native/ Bilingual
Timeline
Courier
Fed Ex Express
02.2023 - Current
Full-Time Store Associate
Aldi
02.2023 - 01.2024
Wardrobe Consultant, Assistant Manager II
Men's Wearhouse
02.2017 - Current
Front Desk Associate
Dellaria Day Spa & Salon
08.2016 - 02.2017
Line Cook
TGI Fridays
02.2014 - 11.2015
Customer Service Representative
Cumberland Farms
08.2013 - 02.2014
GED -
Joseph P Keefe Technical High School