Eric Minter
San Antonio,TX
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
15
15
years of professional experience
Work History
SR. WFM CONSULTANT
Mosaic Consulting Group
01.2025 - Current
- Architecture and implementation of UKG WFM systems including scheduling, forecasting, timekeeping, accruals, and attestation solutions.
- Led strategic requirements gathering including system.
- Collaborated with and mentored WFM consultants helping them grow a solid foundation in the products and services Mosaic offers.
- Managed project lifecycles, achieving measurable success in workforce solutions.
- Led managed service engagements promoting long term post implementation relationships delivering additional value for clients and Mosaic
PRE-SALES SOLUTION CONSULTANT
Mosaic Consulting Group
01.2023 - 01.2025
- Collaborated with sales leaders to design client solutions, enhancing client engagement and satisfaction.
- Prepared detailed project timelines and estimates, ensuring accurate resource allocation.
- Conducted product demonstrations, effectively communicating solution benefits to potential clients.
- Tailored solutions to align with client needs, ensuring seamless integration with business goals.
- Analyzed client requirements and devised tailored solutions, fostering long-term partnerships and driving business growth through strategic recommendations.
- Created and maintained proprietary estimate and profit tracking tools and processes.
PROFESSIONAL SERVICES LEADER
Mosaic Consulting Group
01.2021 - 01.2023
- Led projects, delivering best in class solutions, collaborating with clients, tailoring solutions.
- Monitored profit execution, tracked bonuses; optimized resource allocation, enhancing profitability.
- Spearheaded the evolution of service delivery methodologies, integrating emerging technologies to enhance workforce management solutions and drive client satisfaction.
- Assisted in the acquisition of and Mentored WFM consultants, fostering professional growth while maintaining rigorous budgetary oversight to ensure financial integrity across projects.
DIRECTOR OF WORKFORCE MANAGEMENT
Westward Consulting (Acquired by Mosaic Consulting Group)
01.2016 - 01.2021
- Directed team delivering complex projects, ensuring client satisfaction building strong relationships ensuring client and team confidence.
- Implemented tailored systems, enhancing company and client operations and efficiency.
- Developed and conducted rigorous QA methodologies, ensuring accuracy and high-quality deliverables.
- Fostered a high-performing team of consultants, providing mentorship and support.
- Managed project profit and delivery of client value
- Orchestrated strategic evolution of service delivery, developed, acquired, and integrated technology to elevate workforce management solutions and boost client satisfaction.
WORKFORCE MANAGEMENT CONSULTANT
Independent Contractor/Westward Consulting
01.2015 - 01.2016
- Consulted on workforce management projects, boosting productivity by optimizing processes leveraging UKG WFM suite of products.
- Tailored solutions improved client scheduling, leading to client administrative and labor cost reductions.
- Trained client staff on new systems, ensuring smooth adoption and provided post implementation support.
- Implemented timekeeping and advanced scheduling solutions, achieving significant resource utilization efficiencies.
- Fostered strong partnerships with cross-functional teams to align workforce strategies with organizational goals.
- Facilitated communication between project owners/sponsors and implementation team.
IMPLEMENTATION CONSULTANT
Workforce Insight (Acquired by Accenture)
01.2011 - 01.2015
- Ensured deployment reliability through QA testing, boosting client satisfaction and trust.
- Tailored Kronos systems and workflows to client needs, enhancing user experience and operational efficiency.
- Configured applications for smooth data migration, supporting business continuity.
- Worked with stakeholders to optimize solutions, aligning with business objectives.
- Trained client testers and addressed issues, ensuring seamless implementation.
Education
Bachelor of Arts - Political Science
The University of Texas at San Antonio
Skills
- Leadership
- Team Building
- Client Engagement
- Resource Planning
- Budget Management
- Project Oversight
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Strategic planning
Timeline
SR. WFM CONSULTANT
Mosaic Consulting Group
01.2025 - Current
PRE-SALES SOLUTION CONSULTANT
Mosaic Consulting Group
01.2023 - 01.2025
PROFESSIONAL SERVICES LEADER
Mosaic Consulting Group
01.2021 - 01.2023
DIRECTOR OF WORKFORCE MANAGEMENT
Westward Consulting (Acquired by Mosaic Consulting Group)
01.2016 - 01.2021
WORKFORCE MANAGEMENT CONSULTANT
Independent Contractor/Westward Consulting
01.2015 - 01.2016
IMPLEMENTATION CONSULTANT
Workforce Insight (Acquired by Accenture)
01.2011 - 01.2015
Bachelor of Arts - Political Science
The University of Texas at San Antonio
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