Eric Mosqueda
Management
Aurora,IL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of T-Mobile operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1
1
Language
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Retail Store Manager
T-Mobile
Aurora, il
11.2020 - Current
- Ensure Customer satisfaction.
- Analyze Accounts.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Associate Manager
T-Mobile
Aurora, IL
05.2018 - 11.2020
- Provide Excellent Customer Service.
- Take Care of Back End Necessity.
- Ensure Customer satisfaction.
- Analyze Accounts.
- Ensure Device is set up to customers needs, Aurora ,il.
Mobile Expert
T-Mobile
Aurora, IL
09.2016 - 05.2018
- Activate mobile phones.
- Attach the right product for every customer.
- Analyze Accounts.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Mobile Sales Consultant
Best Buy
AURORA, IL
10.2014 - 07.2016
- Provide excellent customer service.
- Activate Mobile Phones.
- Analyze Accounts.
Cashier
McDonalds
aurora, IL
07.2014 - 03.2015
- Take Customer Orders.
- Deliver Great Customer service.
- Drive Thru Orders.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Crew Trainer
Education
Business Administration
Waubonsee Community College
Sugar Grove, IL 01.2017 - 05.2022
High School Diploma -
West Aurora High School
Aurora, IL 08.2011 - 05.2015
Skills
Customer service
Business Management
Good listening skills
Computer skills
Business development and planning
Time management
Staff Management
Sales Reporting
Goals and performance
Relationship building
Timeline
Retail Store Manager
T-Mobile
11.2020 - Current
Retail Associate Manager
T-Mobile
05.2018 - 11.2020
Business Administration
Waubonsee Community College
01.2017 - 05.2022
Mobile Expert
T-Mobile
09.2016 - 05.2018
Mobile Sales Consultant
Best Buy
10.2014 - 07.2016
Cashier
McDonalds
07.2014 - 03.2015
High School Diploma -
West Aurora High School
08.2011 - 05.2015