Eric Narciso
Norwood,MA
Summary
Energetic and positive professional with a proactive approach to fostering inclusive environments. Skilled in building and nurturing relationships to drive collaboration and achieve common goals. Demonstrated ability to innovate and implement creative solutions to challenges, contributing to organizational growth and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scrum Master
Heila Technologies
Somerville, MA
03.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed and coached multiple Scrum teams, ensuring adherence to Agile principles and best practices, resulting in consistently higher levels of productivity and product quality.
- Facilitated events such as Sprint Planning, Daily Standups, Retrospectives and Reviews.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Enterprise Agile Coach
Milliken & Company
Spartanburg, United States
03.2022 - 03.2023
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed training programs for new employees as well as existing staff members.
Principal Agile Coach
LiquidX
Boston, United States
12.2020 - 03.2022
- Defined and drove the organization's Agile implementation strategy.
- Collaborated with executive leadership team on portfolio governance for Scrum, Kanban, and other projects and facilitated the start or stop of teams based on investment decisions.
- Provided continuous improvements in operational capabilities to optimize efficiency through automated metrics collection and advanced forecasting using the Monte Carlo simulation model. Also, generated regular reporting including performance indicators and metrics, executive reporting and other ad-hoc reporting required by management
Agile Coach
Intralinks
Waltham, MA
06.2019 - 12.2020
- Worked on multiple projects using the Scrum framework, and coached/mentored newer scrum masters.
- Managed project scope, timeline and budget in alignment with company objectives.
- Developed comprehensive project plans to be shared with stakeholders.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Established best practices for managing complex projects successfully.
Release Manager
Imprivata
Lexington, Massachusetts
10.2015 - 06.2019
- Developed and grew a global team of Scrum Masters and Agile Coaches across multiple physical locations.
- Developed and implemented engineering strategies to increase productivity, reduce costs, and improve customer satisfaction.
- Ensured compliance with all applicable regulations for engineering activities.
- Collaborated with stakeholders across the organization to ensure successful completion of engineering projects.
- Mentored staff on technical issues related to product development and engineering operations.
Program Manager
Dräger Medical
Andover, MA
01.2012 - 09.2015
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Software Quality Assurance Engineer
Bose Corporation
Framingham, Massachusetts
03.2005 - 01.2012
- As one of the first ScrumMasters, I worked with team members and executives at all levels of the company, including a separate company run by the founder's son, to update the fundamental values of the engineering organization from waterfall to Agile.
- Created automated scripts to support functional testing of software applications.
- Developed and implemented test plans for software quality assurance.
- Analyzed system requirements, user stories, and use cases to create test scenarios.
- Reported and tracked defects in bug tracking systems such as JIRA.
Education
Bachelor of Science - Computer Science
Merrimack College
Andover, MA01.2004
Skills
- Staff Development
- Data Analysis
- Client Relationship Building
- Metrics Tracking
- Forecasting
- Operations Management
- Process Improvement
- Business Development
- Risk Management
- Customer Service
- Results-Driven
- Coaching and Mentoring
- Cross-functional team leadership
- Complex Problem-Solving
- OKRs and KPIs
- Policy and procedure development
- Innovation management
- Team Leadership
- Training and mentoring
Websites
Certification
- Professional Agile Leadership I (PAL 1)
- Professional Scrum Master II (PSM II)
- Professional Scrum Master I (PSM I)
- Professional Scrum Product Owner (PSPO I)
- Certified Product Owner (CPO)
- Certified Scrum Master (CSM)
- Certified SAFe 4 Agilist
- Certified Software Process Improvement ISO/IEC 15504 (SPICE)
Personal Information
Title: Experienced Agile Engineering Leader | President, Agile++ Consulting LLC
Affiliations
- Massachusetts Freemasonry
- Boston Scrum Master Meetup Owner
- Webmaster for Norwood Youth Hockey
- Boys/Girls U10 Hockey Coach
Timeline
Scrum Master
Heila Technologies
03.2023 - Current
Enterprise Agile Coach
Milliken & Company
03.2022 - 03.2023
Principal Agile Coach
LiquidX
12.2020 - 03.2022
Agile Coach
Intralinks
06.2019 - 12.2020
Release Manager
Imprivata
10.2015 - 06.2019
Program Manager
Dräger Medical
01.2012 - 09.2015
Software Quality Assurance Engineer
Bose Corporation
03.2005 - 01.2012
Bachelor of Science - Computer Science
Merrimack College
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