Eric Navarro
Indio,CA
Summary
Accomplished Senior Manager with a proven track record at Las Casuelas Terraza, adept in team management and passionate about customer satisfaction. Excelled in cost control and menu development, leading a team of 100+ employees to exceed performance goals. Skilled in labor management and hiring, consistently enhancing operational efficiency and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Senior Manager
Las Casuelas Terraza
Palm Springs, CA
05.2015 - Current
- Managed and supervised staff of 100+ employees, including hiring, scheduling, training and performance evaluations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Established relationships with vendors to obtain quality products at competitive prices.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Conducted daily pre-shift meetings with staff to review specials and discuss any changes or updates in the restaurant's operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Created weekly schedules for kitchen staff, servers and bartenders based on business volume projections.
- Reconciled daily transactions, balanced cash registers, deposited restaurant's earnings and ordered necessary cash for daily use.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
Las Casuelas Quinta
Restaurant Manager
La Quinta, CA
06.2013 - 05.2015
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Some College (No Degree) -
College of The Desert
Palm Desert, CASkills
- Menu development
- Cost control
- Employee schedule management
- Passion for customer satisfaction
- Team management
- Food service background
- Labor management
- Hiring decisions
Timeline
Senior Manager
Las Casuelas Terraza
05.2015 - Current
Las Casuelas Quinta
Restaurant Manager
06.2013 - 05.2015
Some College (No Degree) -
College of The Desert
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