Eric Nelson
Gunter,TX
Summary
Dynamic Exterior Sales Manager / Sales Associate with a proven track record at Statewide Remodeling, excelling in sales strategy development and relationship building. Expert in training high-performing teams and surpassing sales goals through persuasive negotiations and effective communication. Recognized for enhancing customer satisfaction and driving market penetration through innovative initiatives.
Overview
8
8
years of professional experience
Work History
Exterior Sales Manager
Statewide Remodeling
Texas
09.2022 - 03.2026
- Developed and implemented innovative sales strategies to drive market penetration.
- Spearheaded training and mentorship initiatives for sales team, enhancing communication and negotiation skills.
- Analyzed customer feedback to enhance product offerings and drive customer satisfaction.
- Spearheaded cross-departmental collaboration with marketing to design and implement innovative promotional campaigns.
- Evaluated sales performance metrics to uncover trends and inform strategic initiatives.
- Fostered strong relationships with key clients to enhance loyalty and drive repeat business opportunities.
- Orchestrated regular team meetings to motivate staff and share best practices for achieving targets.
- Spearheaded customer relations initiatives to enhance issue resolution efficiency.
- Fostered lasting client relationships through exceptional customer service and proactive follow-up communications.
- Led high-performing sales team in executing strategic motivational coaching and performance-based incentive programs.
- Assisted in conducting regular sales meetings to assess team performance. Supported team members by sharing effective strategies. Helped set realistic performance goals.
- Directed key account management initiatives through strategic planning and relationship development.
- Executed strategic deal-closing techniques to exceed quarterly sales targets.
- Directed contract negotiations with vendors and suppliers to secure advantageous pricing and terms.
- Spearheaded training and mentorship initiatives for junior sales staff, fostering professional growth.
- Evaluated competitor offerings to refine sales strategies and strengthen market positioning.
- Cultivated sales team morale and cohesion through strategic organization of team-building activities.
- Directed extensive market research initiatives to identify emerging opportunities and trends.
- Conducted comprehensive training sessions to elevate team proficiency in product knowledge and sales techniques.
- Drove sales performance by surpassing quotas and implementing strategic sales initiatives.
- Directed issue resolution processes for high-profile customers, enhancing relationship quality.
- Enhanced systems and procedures to elevate sales performance.
- Collaborated with upper management to spearhead continuous improvement initiatives.
Sales Associate
Statewide Remodeling
Dallas, TX
12.2019 - 09.2022
- Drove sales by providing exceptional customer service and product knowledge.
- Assisted customers in selecting remodeling solutions tailored to their needs.
- Maintained accurate records of sales transactions and customer interactions.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Developed relationships with clients to foster repeat business and referrals.
- Implemented strategies to streamline the sales process for increased efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Lead Sales Associate
Coastal Green Energy Solutions
Tampa, FL
02.2019 - 11.2019
- Led team in achieving sales goals through strategic customer engagement and relationship building.
- Trained and mentored junior associates, enhancing product knowledge and sales techniques.
- Implemented new inventory management system, streamlining stock replenishment processes.
- Developed promotional strategies to increase brand awareness and customer retention rates.
- Coordinated cross-functional communication between sales, marketing, and operations teams for improved efficiency.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
Sales Associate
Home Performance Alliance
St. Petersburg, FL
06.2018 - 01.2019
- Trained new associates on product offerings and effective sales techniques.
- Analyzed customer feedback to enhance service delivery and improve satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed strong rapport with customers and created positive impression of business.
- Drove sales by providing exceptional customer service and product knowledge.
- Assisted customers in selecting remodeling solutions tailored to their needs.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Skills
Relationship building
Sales team training
Goals and performance
Motivational skills
Verbal and written communication
Product knowledge
Sales presentation
Client relationship management
Sales strategy development
Strategic planning
Positive and upbeat
Direct sales
Goal setting
Sales operations
Rapport and relationship building
Sales coaching
Analytical problem solver
Performance management
Solution selling
Persuasive negotiations
KPI tracking
Empowers high-performing sales teams
Territory sales management
Vendor management
Team oversight
Market intelligence
Employee motivation
Training and development
Vendor relationship management
Exceeds sales goals
Exceptional multi-tasker
Timeline
Exterior Sales Manager
Statewide Remodeling
09.2022 - 03.2026
Sales Associate
Statewide Remodeling
12.2019 - 09.2022
Lead Sales Associate
Coastal Green Energy Solutions
02.2019 - 11.2019
Sales Associate
Home Performance Alliance
06.2018 - 01.2019