Summary
Overview
Work History
Education
Skills
Training
Leadership & Volunteer
Timeline
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Eric Nevins Jr.

Littleton,CO

Summary

Strategic Customer Success Leader with 15+ years of cross-functional experience spanning SaaS operations, customer lifecycle management, and community-led growth. Demonstrated ability to drive adoption, retention, and expansion through success planning, stakeholder engagement, and data-informed interventions. Expertise in technical onboarding, executive coaching, performance reviews, and workflow optimization. Accomplished speaker and media strategist with deep domain experience in podcast production and audience growth.

Overview

16
16
years of professional experience

Work History

Director of Podcast Strategy & Client Success

Get Curious Media, LLC
05.2018 - Current
  • Led clients through the full content lifecycle, using success plans and data-driven insights to boost engagement and retention
  • Achieved >90% client renewal rate through personalized support, analytics, and onboarding
  • Delivered performance reviews, dashboards, and success tracking to identify risks and mitigate churn
  • Managed budgets, operations, and vendor relationships

Community Builder & Entrepreneur

Christian Podcasters Association
05.2018 - Current
  • Built a mission-driven community through events, content, and sponsor partnerships
  • Produced virtual/live events; collaborated on cross-platform marketing

Category Director, Religion & Spirituality

Podcast Magazine
02.2020 - 08.2022
  • Wrote monthly editorial pieces spotlighting trends and creators
  • Interviewed industry figures and collaborated with editorial/design teams

Specialist, Visa Risk Monitoring

Charles Schwab & Co.
05.2015 - 05.2018
  • Monitored fraud systems, reported on threats, and managed strategy adjustments
  • Authored internal guidelines and assessed escalated cases

Operations Associate & Research Analyst

Charles Schwab & Co.
01.2009 - 01.2015
  • Trained 80+ employees and improved process workflows
  • Conducted issue research and enhanced service quality

Education

Master of Divinity - Spiritual Formation

Denver Seminary
05-2009

Bachelor of Arts - Biblical Studies

Trinity International University
01.2000

Skills

  • Notion
  • Trello
  • Google Workspace
  • Apple Podcasts Connect
  • Descript
  • Riverside
  • Customer Success
  • Strategic Planning
  • QBRs
  • Product Onboarding
  • Stakeholder Engagement
  • Retention Strategy
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Training

  • The Future of Podcasting (Keynote) Spark Media (2020)
  • Faith & Your Podcast (Keynote) Compassion Intl. Workshop (2022)
  • Moderator/Panelist PodFest, Podcast Movement (2022-2023)

Leadership & Volunteer

  • Elder Board Member South Fellowship Church | 2012-2017
  • Provided leadership, mentoring, and budget oversight
  • Board President & Member Littleton Academy | 2010-2014
  • Oversaw $3.5M budget, led principal evaluations, and ensured compliance

Timeline

Category Director, Religion & Spirituality

Podcast Magazine
02.2020 - 08.2022

Director of Podcast Strategy & Client Success

Get Curious Media, LLC
05.2018 - Current

Community Builder & Entrepreneur

Christian Podcasters Association
05.2018 - Current

Specialist, Visa Risk Monitoring

Charles Schwab & Co.
05.2015 - 05.2018

Operations Associate & Research Analyst

Charles Schwab & Co.
01.2009 - 01.2015

Master of Divinity - Spiritual Formation

Denver Seminary

Bachelor of Arts - Biblical Studies

Trinity International University

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Eric Nevins Jr.