Built rapport with customers and assessed needs to make product recommendations and upsell.
Part time employee
L.L.Bean
11.2024 - Current
Prepare, according to the request order, the customer's package for shipping across Canada and the United States by creating and affixing the shipment label;
Perform quality control on products returned for address discrepancies or that do not meet customer expectations;
Prepare re-stocking of products after quality control;
Create and maintain up-to-date L.L. Bean product information in the database…
Disaster Action Team Member
American Red Cross
08.2024 - Current
Consult with officials of local and area governments, schools, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency;
Develop and maintain liaisons with municipalities, county departments, and similar entities to facilitate plan development, response effort coordination, and exchanges of personnel and equipment;
Coordinate disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs;
Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments;
Maintain and update all resource materials associated with emergency preparedness plans.
International Consultant on Protection Training
OIFC (International Organization for Trainings and Certifications)
07.2023 - 03.2024
Conduct trainings on: Introduction to protection;
Protection mainstreaming and practices;
Protection standards for refugees and internally displaced persons (IDPs) / Case studies and sharing of field experience;
GBV prevention and Response (Legal and judicial response).
Senior Protection Officer / Head of Sub Office
UNHCR
06.2020 - 12.2022
Participate actively in the leadership of the Senior Management Group (SMG) of the representation;
Lead UNHCR teams in the Sub Office Aru and ensure that all persons of concern receive appropriate protection and assistance;
Assess our people of concern needs and program gaps; propose solutions and also propose a way forward in regard to access durable solution for some of the refugees / Asylum seekers / vulnerable persons in the host community in order to strengthen their resilience capacity;
Protection Officer and Head of Field Office a.i.
UNHCR
11.2017 - 11.2019
Open and manage the office in Monga and coordinate implementing partners at the local level;
Organize the biometric registration of Central African refugees in the province of Bas-Uele, Democratic Republic of Congo;
Assess our above people of concern needs and program gaps; propose solutions and also propose a way forward in regard to access durable solution for some of the refugees in the base of vulnerability identification in order to strengthen their resilience capacity; support partner's activities; chair the humanitarian coordination meeting at the local level; Brief all internal and external visitors.
Chef de sous délégation
Croix-Rouge française
05.2017 - 10.2017
Maintain overall responsibility for the direction and coordination of the migrant (Including Asylum seekers) programs in Agadez;
Monitor and evaluate program;
Monitor the evolution of RFL needs, the occurrence of emergency situations involving family separation with migrants and the relevance and efficiency of operational practices in collaboration with the Nigerian Red Cross.
Chef de sous délégation
Croix-Rouge française
03.2017 - 04.2017
Following an incident involving staff in Gao, I was in charge to manage the crises;
Putting on hold activities;
Evacuation of staff.
Associate Field Officer (UNV)
UNHCR
09.2014 - 12.2016
Develop a weekly work plan for the field unit, with the senior field assistants responsibilities;
Assess refugee needs, as well as implementing partners, in the camps under our area of operation, in link with the sectors of Health / HIV/ Nutrition, WASH, Shelter and general protection with particular attention for Elders, women, Unaccompanied minors and Children head of household to identify challenges / gaps and propose a way forward;
Regular monitoring of Partners activities to insure that activities are driven by agreed strategic priorities in sectors of intervention and propose correctives solutions.
Field Office Manager
Save the Children International
11.2013 - 09.2014
Maintain overall responsibility for the direction and coordination of the programs in Mopti;
Responsible for establishing security, administration, fiscal management, fiduciary accountability structures and systems as well as, ensuring overall program quality, targets, and outcomes, and emergency intervention in the impact area;
Represent Save the Children before host government representatives, donors, partner agencies, local institutions and the media at the impact area level.
Field Coordinator
Solidarites International
03.2013 - 11.2013
Coordinate and manage operation and staff;
Coordinate all security aspect in the area of implementation;
Represent the organization in the area of implementation.
Head of office
International Emergency Development Aid-Relief
06.2012 - 08.2012
Coordinate with the chief of mission and field officers develops annual implementation plans and budget, allocates appropriate resources to accomplish the plan, and ensures that an appropriate monitoring system is in place to track progress and deviations of project implementation.
Provide overall leadership, strategic direction and operational management in line with IEDA-Relief's vision and objectives as set out in the Strategic Plan for Cote d'ivoire;
Assume responsibility for the smooth running and development of IEDA-Relief programs through analysis of the humanitarian and transitional context, needs assessments and appropriate responses.
Head of Office
Danish Refugee Council
09.2010 - 05.2012
Provide overall leadership and coordination for ensuring the implementation and accomplishment of the objectives in line with DRC vision, goals, and program principles, standards, approaches and Strategic Plan.
Promote the highest level of staff performance, coaching and counseling to the field staff.
Maintains effective working relationships with government and other NGOs at the local level.
Electoral Advisor
United Nations Operation in Côte d'Ivoire - ONUCI
10.2005 - 09.2010
Officer in charge of the regional electoral office;
Provide support to the Independent Electoral Commission in developing an operational plan, as well as its implementation and monitoring;
Support the authorities involved in the management of the electoral process in planning activities and the allocation of resources for the electoral process.
Electoral Advisor
United Nations Operation in Burundi - ONUB
07.2004 - 09.2005
While waiting for the nomination of the independent national electoral commission members, I was in charge of collecting information on the field every time to elaborate an electoral kit.
I was in charge of representing electoral unit in a security briefing every morning and give anytime the feedback to the section.
After the nomination of the independent national electoral commission members, I was in charge with other colleagues to organize the training of the commission members, which means to explain all the documents and the importance of this documents that we have done to assist the electoral commission.
Education
Master I & II - Human Rights and Humanitarian Affairs
Catholic University of Central Africa
Yaoundé
06.2010
Skills
Maine Frame
PC
Word processors
Spreadsheets
Data base
Power point
MS Dos
GPS
HF radio
VHF radio
Languages
French
English
Publications
The state at the center of debates on democracy in Africa, Article, 2009-06-01, http://www.articlesenligne.com/article3692.html
The protection of children's rights in internal armed conflicts in Central Africa: the case of Burundi, Master thesis, 2010-06-12
Training
Certificate on Effective Electoral Assistance, International Institute for Democracy and Electoral Assistance, 2009-11-01, 2010-02-28
Certificate on Advanced security course on the field, Department of safety and security of United Nations Organization, 2012-07-01, 2012-07-31
Certificate on financial management, MANGO, Chester house, 21 - 27 George Street, Oxford, OX1 2AU, United Kingdom, 2014-01-27, 2014-01-31
Certificate on Camp Coordination and Camp Management, CCCM Cluster, 2017-08-01, 2017-08-31
Certificate on 'Tronc Commun D'Animateur', French Red Cross, 2017-05-01, 2017-06-30
Certificate on PSEA, 2023-06-01, 2023-06-30
Timeline
Residential Connectivity Sales Specialist
Charter Spectrum
04.2025 - Current
Part time employee
L.L.Bean
11.2024 - Current
Disaster Action Team Member
American Red Cross
08.2024 - Current
International Consultant on Protection Training
OIFC (International Organization for Trainings and Certifications)
07.2023 - 03.2024
Senior Protection Officer / Head of Sub Office
UNHCR
06.2020 - 12.2022
Protection Officer and Head of Field Office a.i.
UNHCR
11.2017 - 11.2019
Chef de sous délégation
Croix-Rouge française
05.2017 - 10.2017
Chef de sous délégation
Croix-Rouge française
03.2017 - 04.2017
Associate Field Officer (UNV)
UNHCR
09.2014 - 12.2016
Field Office Manager
Save the Children International
11.2013 - 09.2014
Field Coordinator
Solidarites International
03.2013 - 11.2013
Head of office
International Emergency Development Aid-Relief
06.2012 - 08.2012
Head of Office
Danish Refugee Council
09.2010 - 05.2012
Electoral Advisor
United Nations Operation in Côte d'Ivoire - ONUCI
10.2005 - 09.2010
Electoral Advisor
United Nations Operation in Burundi - ONUB
07.2004 - 09.2005
Master I & II - Human Rights and Humanitarian Affairs