Eric Nguyen
League City,Texas
Overview
5
5
years of professional experience
Work History
Service Advisor
Mercedes Benz of Clear Lake
Webster, TX
08.2022 - Current
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Updated databases with new and modified customer data.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Greeted customers and addressed their needs in a professional manner.
- Oversaw warranty counseling process to manage expense controls.
- Contacted customers about potential service upgrades, new services and account changes.
Inspector
Amspec
Pasadena, TX
08.2020 - 11.2022
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Clear Falls High School
League City, TX06-2020
Skills
- Customer service
- Vehicle inspection
- Warranty counseling
- Service order review
- Database management
- Customer relationship management
Timeline
Service Advisor
Mercedes Benz of Clear Lake
08.2022 - Current
Inspector
Amspec
08.2020 - 11.2022
High School Diploma -
Clear Falls High School