ERIC NICHOLAS BUENABAD
Delta Air Lines, Inc
Detroit,MI
14
years of professional experience
Dynamic and goal-oriented professional with a proven track record in leadership, overseeing a team of over 120 flight attendants. Renowned for exceptional time management and problem-solving abilities, coupled with strong reliability and adaptability. Quickly learns and applies new skills to enhance team performance and drive organizational growth. Committed to fostering a culture of accountability and servant leadership to achieve collective success.
Work History
In-Flight Service Manager
1 Year- Managed a team of 120+ direct reports, maintained DTW IFS lounge spaces, and drove on-time operational excellence at DTW.
- Responds to IFS emergencies, audits Delays, connects with Flight Attendants and maintains cross-divisional partnerships with local ACS Agents and OSMs
- Ensured team understood roles and maintained accountability for actions.
- Embraces diversity, equity and inclusion to foster an inclusive working environment for all
- Cultivated relationships with Flight Attendants, championed their goals, and guided career growth.
Flight Attendant
3 Years 2 Months- Ensured compliance with safety regulations through thorough pre-flight briefings and inspections.
- Assisted in the coordination of cabin crew duties to optimize operational efficiency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained schedule value of 100+ hours a month.
Client Advisor
1 Year 2 Months- Certified Diamontologist & Gemstone expert.
- Achieved sales through personalized client interactions that addressed customer barriers.
- Increased client appointment sales by converting browsers into buyers and engaging actively with client book to enhance product desire and knowledge sharing.
- Maintained $10,000+ year spend clients to ensure brand commitment.
- Ensure merchandise security and loss prevention standards must be maintained and enforced.
- Led training sessions for new hires on brand values and customer engagement best practices.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Analyzed sales trends to identify opportunities for inventory optimization and promotional strategies.
Corporate Recruiter
1 Year 6 Months- Interviewed and recruited candidates on behalf of respected business clients, assisting them in finding ideal candidates to meet their needs.
- Responsible for understanding exactly what the client's needs are, and making sure employee sourcing will satisfy clients
- In charge of assessing candidates' qualifications on a multitude of factors in hopes of ultimately satisfying both parties' needs by asking qualifying questions and deeply understanding what both clients and what needs to be successful.
- Position required strong relationship building and constant multitasking ability to drive results.
Client Advisor for Chanel
2 Years 6 Months- Sold over 2.5 million a year and maintained Platinum Pay setter
- Cultivated strong client book, enhancing sales and delivering luxury shopping experiences.
- Prioritized elevated customer service, ensuring each client felt valued and special.
- Expansive product knowledge about a variety of departments and fashion/jewelry brands and consistently shared that product knowledge by mentoring other members of my team.
Assistant Store Manager
5 Years- Maintained President's Club sales rankings each year worked. Ranked top 25 salesperson company-wide.
- Diligently educated customers about the beauty of fine jewelry and the brands we represented in order to instill excitement about the company's mission and values.
- Shared best sales and customer service practices with sales team to help improve the store's efficiency and profitability.
- Mentored, hired, and trained new sales associates to strengthen contributions to store metrics and positive culture.
Store Director
9 Months- Handled all customer relations issues in a gracious manner and in accordance with company policies. Recruited, hired, and trained team of employees. Ensured team met company expectations for sales advisors, contributing to increased overall productivity. Executed business needs by performing shipment processing, visual merchandising, maintaining back stock, bookkeeping, and sales reporting.
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Trained and developed staff on sales techniques and customer service best practices.
Education
Associate of Arts - Visual Communications
Skills
FAA regulations
First aid
Adult AED and CPR
Crew coordination
Policy compliance
Customer service
Conflict resolution
Dispute resolution
Leadership qualities
Team oversight
Brand promotion
Problem-solving
Attention to detail
Time management
Strong work ethic
Security compliance
Accomplishments
Chairman's club nominee
Timeline
In-Flight Service Manager
Delta Air Lines, Inc
09.2025 - CurrentRead More
Flight Attendant
Delta Air Lines, Inc
07.2023 - CurrentRead More
Client Advisor
Tiffany & Co. (LVMH)
04.2022 - 06.2023Read More
Corporate Recruiter
Robert Half
10.2020 - 04.2022Read More
Client Advisor for Chanel
Nordstrom
03.2018 - 09.2020Read More
Assistant Store Manager
Kay Jewelers
03.2013 - 03.2018Read More
Store Director
Parc 81
06.2012 - 03.2013Read More
Fashion Institute of Design And Merchandising
Associate of Arts from Visual Communications
Read More