Summary
Overview
Work History
Education
Skills
Certification
Tool Mastery/Familiarity
Timeline
Generic

ERIC OGOR

Houston,USA

Summary

Dynamic User Experience Researcher with 5+ years of mixed-methods and AI-driven research across B2B and B2C enterprise software in oil & gas, technology, energy, and manufacturing. Expert at uncovering user pain points and aligning research with business KPIs, securing a $3M UX investment, identifying $2M+ in annual inefficiencies, and boosting adoption for a flagship $55M revenue management platform. Proven in stakeholder management, accessibility and privacy compliance, and translating insights into product roadmaps that elevate retention, satisfaction, and productivity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

UX Researcher

PROS, Inc.
Houston, TX
09.2024 - 08.2025
  • Led UX research for eight enterprise AI software products, partnering with sales, design, product, and key stakeholders. Five of the products were 'growth' products that we were tasked with developing from the ground up, foundational AI research, and scalable KPIs.
  • For Revenue Management, PROS’s top-grossing travel solution at $55 million annual revenue developed targeted recommendations, infusing Gen AI capabilities and a scalable, trackable KPI framework to boost user adoption, retention, and ease of use.

UX Researcher

Oracle
Redwood Shores, CA
06.2024 - 09.2024
  • Directed a 3-month research initiative from the ground up, foundational generative AI research for a new sales product and interface, emphasizing inclusion, accessibility, privacy, and user trust.
  • Mapped user journeys from 25 interviews and synthesized findings into actionable design recommendations to drive user adoption, accountability, and trust.

User Experience Researcher

Exxon Mobil
Spring, TX
04.2024 - 06.2024
  • Led two rapid UX studies on seismic data workflows, identifying over $2M in annual losses through tech inefficiencies and procedural gaps. Secured a $3 million multi-year investment in advanced platforms and IT integrations.

User Experience Researcher ||

Chai
Houston, TX
09.2021 - 06.2024
  • Developed procedural, digital, and technical solutions for a global export process, enhancing OTIF performance by 10%–14%.
  • Identified 6,000 wasted labor hours and $200K in annual costs for a construction client, and implemented workflow improvements.
  • Conducted generative research, process maps, user journey, and personas to align stakeholders on user needs.
  • Conducted evaluative research, ran usability tests, and conducted surveys to refine design deliverables and improve user experience.

UX Research Intern

End To End User Research
Houston, TX
11.2020 - 08.2021
  • Co-led user-centered design projects for McAfee AntiVirus and HP Novelli Printer, from kickoff to completion, including test planning, session moderation, data analysis, and reporting.

Education

MASTER OF SCIENCE (M.S.) - Cognitive Psychology

UNIVERSITY OF NORTH TEXAS
Denton, Texas
05.2025

BACHELOR OF ARTS (B.A.) - Sociology

BAYLOR UNIVERSITY
Waco, Texas
12.2018

Skills

  • AI-Driven Research Methods & Generative AI Tools
  • Human Factors Psychology
  • Quantitative Analysis & Statistical Methods
  • Usability Testing
  • Research Operations & Tool Mastery
  • Generative & Evaluative Research
  • User-Centered Design
  • Data Visualization & Storytelling
  • Field Research

Certification

Springboard’s fully online, part-time nine-month UX Design & Research Apprenticeship combines 15–25 hours per week of hands-on, project-based learning with 1:1 mentorship and career coaching. It culminates in a four-week externship with an industry partner.

Tool Mastery/Familiarity

  • Survey & Feedback Collection (SurveyMonkey, Qualtrics)
  • Participant Recruitment (Respondent.io)
  • Design Collaboration & Handoff (Figma/FigJam, Miro)
  • Card Sorting & Information Arch (Optimal Workshop)

Timeline

UX Researcher

PROS, Inc.
09.2024 - 08.2025

UX Researcher

Oracle
06.2024 - 09.2024

User Experience Researcher

Exxon Mobil
04.2024 - 06.2024

User Experience Researcher ||

Chai
09.2021 - 06.2024

UX Research Intern

End To End User Research
11.2020 - 08.2021

MASTER OF SCIENCE (M.S.) - Cognitive Psychology

UNIVERSITY OF NORTH TEXAS

BACHELOR OF ARTS (B.A.) - Sociology

BAYLOR UNIVERSITY

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